书面表达。
假设你叫Li Yuan, 刚收到两周前在网上订购的一件英国商品,发现质量有问题。
请用英语写一封12 0-150 词的投诉信，包括以下要点：
●商品名称、订购时间及价格；
●何时发现何种质量问题；
●你所希望的解决方式；
●改进产品或服务质量的建议。
注意：信的开头和结尾已经给出,不计入总词数。
Manager
Customer Service Department
Dear Sir or Madam,
______________________________________________________________________
______________________________________________________________________
Sincerely yours,
Li Yuan
One possible version:
Manager
Customer Service Department
Dear Sir or Madam,
Two weeks ago I placed an order on the Internet for a copy of The
Future Is Digital, which is priced at $ 60. This morning I received a
package from your company and as I eagerly unpacked it, to my
surprise, I found the back cover of the book missing. Although it
wouldn't affect my reading much, I do wish to have a perfect copy.
Could you please send me another copy as soon as possible? If you
like, I could post the copy in my hands loack to you-at your expense of
course.
This incident shows there's still room for improvement concerning
your customer service. I do hope you can look into this matter and find
out what it is that caused the damage.
I'm looking forward to your earlier reply.
Sincerely yours,
Li Yuan