问题 问答题 案例分析题

阅读下列说明,针对项目质量管理,回答问题1至问题3。将解答填入答题纸的对应栏内。

说明:

某信息技术有限公司中标了某大型餐饮连锁企业集团的信息系统项目,该项目包含单店管理、物流系统和集团ERP等若干子项目。由该信息技术有限公司的高级项目经理张工全面负责项目实施。张工认为此项目质量管理的关键在于系统地进行测试。

张工制订了详细的测试计划用来管理项目的质量。在项目实施过程中,他通过定期发给客户测试报告来证明项目质量是有保证的。可是客户总觉得有什么地方不对劲,对项目的质量还是没有信心。

张工应该如何实施项目的质量保证?项目的质量控制与质量保证有哪些区别与联系?

答案

参考答案:

张工应该如何实施项目的质量保证?项目的质量控制与质量保证有哪些区别与联系?

张工应采用以下方式实施质量保证:

(1)张工应根据项目特点,要求组织为该项目配备独立的质量保证人员(QA.角色。

(2)项目经理与QA人员在项目前期识别项目需要遵循的组织的规范、流程、模板与表格等。

(3)QA人员根据质量保证计划在项目中进行定期和不定期的审计工作。

(4)QA根据审计工作结果向项目经理提出不符合项整改要求。

(5)项目经理根据不符合项报告进行项目整改,确保项目符合质量保证方面的要求。

项目的质量控制与质量保证的区别和联系:

(1)质量保证与质量控制的工作依据都是质量保证计划。

(2)质量保证和质量控制都是项目质量管理的组成部分。

(3)质量保证的重点在于确保过程的质量。

(4)质量保证的手段主要采用审计的工作方式。

(5)质量控制的重点在于确保工作结果的质量。

(6)质量控制的主要手段则采用评审、检验和测试等方式。

解析:

确定主题方向

该案例材料明确了该案例讨论的主题为项目的质量管理,根据问题1、问题2和问题3,案例材料涉及到了质量计划、质量保证和质量控制三部分内容,即质量管理中的三部曲,因而该案例主题为典型的项目质量管理。

单项选择题
完形填空

Many Americans are turning to Japan, they think, a country of high academic achievement and economic success, for possible answers. However, the answers provided by Japanese preschools are not the ones Americans expected to find. In most Japanese preschools, surprisingly little emphasis is put on academic instruction. In one survey, 300 Japanese and 210 American preschool teachers, child development specialists, and parents were asked about various aspects of early childhood education. Only 2 percent of the Japanese respondents (答问卷者) listed “to give children a good start academically” as one of their top three reasons for a society to have preschools. In contrast, over half the American respondents chose this as one of their top three choices. To prepare children for successful careers in first grade and beyond, Japanese preschools do not teach reading, writing, and mathematics, but rather skills such as determination, concentration, and the ability to work as a member of a group. The huge majority of young Japanese children are taught to read at home by their parents.

Like in America, there is diversity (多样性) in Japanese early childhood education. Some Japanese kindergartens have specific aims, such as early musical training or potential development. In large cities, some kindergartens are attached to universities that have elementary and secondary schools. Some Japanese parents believe that if their young children attend a university-based program, it will increase the children’s chances of eventually being admitted to top-rated(一流的) schools and universities. Several more progressive programs have introduced free play as a way out for the heavy intellectualizing (智能化) in some Japanese kindergartens.

小题1:We learn from the first paragraph that many Americans believe     .

A.Japanese parents are more involved in preschool education than American parents

B.Japan’s economic success is a result of its scientific achievements

C.Japanese preschool education emphasizes academic instruction

D.Japan’s higher education is superior to theirs小题2:In Japan’s preschool education, the focus is on     .

A.preparing children academically

B.developing children’s artistic interests

C.developing children’s potential

D.shaping children’s character小题3:Why do some Japanese parents send their children to university-based kindergartens?

A.They can do better in their future studies.

B.They can make more group experience grow there.

C.They can be self-centered when they grow up.

D.They can have better chances of getting a first-rate education.小题4:Free play has been introduced in some Japanese kindergartens in order to      .

A.broaden children’s knowledge

B.train children’s creativity

C.lighten children’s study load

D.enrich children’s experience