问题 单项选择题

某系统集成公司的变更管理程序中有如下规定:“变更控制委员会由公司管理人员、甲方主管、项目经理、关键开发人员、关键测试人员、质量保证代表和配置管理代表组成。变更控制委员会的职责为:批准基线的建立和配置项的确定;代表项目经理和所有可能因基线变更而受到影响的团体利益;审批对基线的变更:批准基线库产品的建立。”下面说法中正确的是()

A.质量保证代表应负责独立监督项目的质量过程,不应加入变更控制委员会

B.变更应由项目组以外的组织负责审批,项目经理、开发人员和测试人员不应加入变更控制委员会

C.变更控制委员会只应代表公司领导和项目经理的利益,不应代表所有可能因基线变更而受到影响的团体利益

D.该公司的上述规定是根据公司的实际情况制定的,可以有效运转

答案

参考答案:D

解析:

(1)变更管理组织机构。   

规范的项目实施,提倡出资方与项目实施方之间分权操作。基准计划中应明确资源的配置约定,通常共识的工作部分由项目实施方按基准执行,操作权授予项目经理;而项目的储备资源属未授权部分,支持项目中的变更操作,权利属于项目出资人,在项目中的代表人为管理委员会。   

(2)项目变更控制委员会。   

项目变更控制委员会或更完整的配置控制委员会(Configuration Control Board,CCB),或相关职能的类似组织,是项目的所有者权益代表,负责裁定接受哪些变更。CCB由项目所涉及的多方人员共同组成,通常包括用户和实施方的决策人员。CCB是决策机构,不是作业机构。通常,CCB的工作是通过评审手段来决定项目是否能变更,但不提出变更方案。   

(3)项目经理。   

项目经理对项目负责,其正式权利由项目章程取得,而资源调度的权力通常在项目基准中明确规定。项目基准中不包括的储备资源需经授权人批准后方可使用。项目经理在变更中的作用是:响应变更提出者的要求,评估变更对项目的影响及应对方案,将要求由技术要求转化为资源需求,供授权人决策;并据评审结果实施即调整项目基准,确保项目基准反映项目实施情况。所以,该公司的上述规定是根据公司的实际情况制定的,可以有效运转。

完形填空
You can’t avoid a conflict(冲突) at work. If you can avoid a conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will  appear later. Here are the necessary tips on handling conflicts at work.
★ Realize that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it’s not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.
★ Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn’t said! Everyone’s waiting for the other to admit he’s wrong and gets more unpleasant after the conflict has lasted a while. It’s essential to interrupt the “waiting game” before it gets to that point.
★ Ask nicely. If somebody has done something that made you angry, or if you don’t understand their viewpoint or actions, simply asking nicely about it can make a world of difference.  Never assume that people do what they do to annoy or hurt you. Sometimes there’s a good reason why that person does what he or she does, and a potential conflict disappears right there. Do remember to make an inquiry, not a blame of any sort.
★ Appreciate. Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict.  This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it is a great way to move forward.
Topic
How to 小题1:.________ conflicts at work
Reason
Conflicts won’t 小题2:.________if not dealt with.
小题3:._______
on handling
conflicts
Don’t be afraid of conflicts which can happen on many 小题4:.________and try to resolve a conflict soon or it will get 小题5:.______.
·Interrupt the “waiting game” and try to admit your 小题6:.________actively.
Don’t imagine people do something to make you小题7:.________ on purpose.
· Remember not to 小题8:.________others, but ask them nicely about what they do, which may make a difference.
Try to appreciate the other part in the conflict although it is 小题9:.________to do so.
小题10:._______
As long as you learn to do with conflicts, you’ll work in joy.
单项选择题