问题
单项选择题
客人提出的投诉是为了解决，所以不要（），而应区别不同情况，积极想办法解决，在征得客人同意后作出恰当处理。
A.情绪化
B.反驳
C.推卸责任
D.烦燥
答案
参考答案：C
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客人提出的投诉是为了解决，所以不要（），而应区别不同情况，积极想办法解决，在征得客人同意后作出恰当处理。
A.情绪化
B.反驳
C.推卸责任
D.烦燥
参考答案：C
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| Dear cousin, My fifteenth birthday is coming. I want to have a birthday party in 1 house. It's on Friday afternoon. I really 2 you can come, but I'm sorry I can't go to the 3 to meet you. Here is a map and it can help you 4 my house. Look at the map! After you get out of the airport, 5 down Yanshan Street and then walk 6 Six Avenue. Then you can 7 a bus stop (车站) on your right. 8 the No. 19 bus there and get off (下车) at the third stop. Then you are 9 Center Street. Go along the street and you will see a 10 on your left. My house is behind the supermarket. Yours, Sam
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