问题 阅读理解

阅读理解。

     No one can change the weather. Nobody can control the weather. But if we read correctly the signs

around us, we can tell what the more important changes in the weather will be. This way of telling what

the weather will be like on the following day or two is called weather forecasting. For many centuries and

in all countries, people have studied the weather and tried to make weather forecasting. Rings around the

sun are a sign of coming rain. Many people feel their joints hurt in their bones if wet weather is coming.

Some birds fly high if fine weather is coming, but they fly near the ground if rainy or stormy weather is

on the way. It is probably because of the insects (昆虫) which they are hunting that they fly low. If you

see a rainbow (彩虹) during rainy weather, this is a sign that the weather will become clear and fine. Such

rainbows come in the evening. If the stars twinkle clearly at night, then fine weather will continue. If a fog

appears in the morning just above a river, then the day will be warm. If the sunset is mostly red in color,

then the following day will be fine. If a rainbow appears in the morning, rainy weather will probably come.

Most of the above sayings have been made by the people who have used their eyes and brains to make

weather forecasting.

1. According to the passage,  people's joints ache ______.

A. is a sign of coming rain

B. without any reason

C. because they are ill

D. because of the insects

2. Which is true about weather forecasting?

A. Weather forecasting is a recorder about the weather on the following day or two.

B. Weather forecasting is a way of telling what the weather will be like.

C. Weather forecasting is a sign of coming rain.

D. People can change the weather.

3. The birds fly high and the stars twinkle clearly is a sign that the weather will ______.

A. be warm

B. be rainy

C. become clear and fine

D. be cold

4. A rainbow is a ______ of the weather.

A. sign

B. way

C. method

D. road

5. We must ______ to make weather forecasting.

A. use our eyes and brains

B. study the weather hard

C. read correctly the signs

D. All of the above

答案

1-5     ABCAD

问答题

某小区物业服务中心维修班小张接到报修电话,业主黄小姐说家中厨房小阳台地漏冒水。小张马上带着设备在10分钟内赶到了业主家,此时黄小姐家的厨房小阳台已积了20多毫米深的污水,小张急忙用吸泵试图抽通地漏,但效果不佳,地面污水不见减少。小张满脸歉意的对业主说:“对不起,黄小姐,这个地漏堵得很死,吸泵无法通开,必须用机器才能打通,但按规定要收取30元费用。”黄小姐马上不同意,“我家洗衣机这几天都没用过,不可能是我家地漏堵了,一定是主下水管的事,没有道理让我家付钱。”小张耐心地向她解释相关规定,但是业主很不高兴,马上拨通了物业服务中心的电话,投诉维修工不想干活,胡乱收取费用。小张并没有生气,而是采取了婉转沟通的策略,向业主详细分析:“您家厨房洗菜盆下水管和阳台的地漏是连通的,共用一个出口,我们可以试验打通洗菜盆下水管,如果污水流走,说明是您家地漏堵了,您需要支付维修费用;如果水管疏通而污水还没流走,说明是主下水管的堵塞,我们不收取您一分钱。”黄小姐同意了,小张用机器从洗菜盆下水口将疏通带打下去,很快阳台的积水从地漏流走了。在事实面前业主才相信是自己家的地漏堵了,付清了维修费用,积水事件也得到了圆满解决。

投诉的途径包括哪些?

多项选择题