问题 问答题

根据[给定资料三] 中B市旅游局通报的事件和当前旅游业的相关情况,为积极响应B市人民政府开展专项活动,请以B市某旅行社的名义向全市旅行社发出一份“倡议书”。

注意:

①篇幅控制在1000字左右;

②主旨明确,针对性强;

③思路清晰,内容贴切;

④语言准确顺畅,书写工整,注意格式。 

答案

参考答案:

[参考例文]

促进我市旅游业健康发展的倡议书B市各旅行社、旅游业同仁:

旅游业是投入少、效益大的绿色产业是新兴产业发展中的重要一项。我市的旅游资源十分丰富,起步也较早,但是在发展的过程中却存在诸多的问题。部分实力弱、资质低的旅行社为了争取客源,竞相压低团费,以致出现“零团费”、“负团费”的现象,这不但扰乱了旅游业的正常秩序,而且极大地侵害了游客的权益,影响了我市旅游业的良好形象,恶化了旅游环境。前不久出现的“3·12甩团事件”就是一个显著的表现。

诚信经营和规范经营是提高我市旅游产业素质的需要,是旅游企业自身发展壮大的需要,是社会公众的要求和希望,也是广大旅游者维护合法权益的需要,我们应倡导“赢在团队,赢在质量,赢在服务”,提倡合法经营、公平竞争。

为进一步促进我市旅游行业的健康发展,维护旅游业稳定的竞争秩序,加强旅游从业者的职业道德,为广大游客提供更加优质的服务,我们倡议:

一、严格遵守“行业自律公约”,自觉接受社会、行业监督和检查。使用规范的旅游合同,规范旅游报价,实行旅游合同价格“透明制”。严格按照合同约定的内容和标准为游客提供服务,不得随意变更服务内容、降低或变相降低服务标准,服务项目要明码标价,做到质价相符。

二、不做虚假广告宣传,不故意误导、诱导游客,不欺客宰客。要自觉维护市场秩序.从维护旅游者合法权益和行业共同利益出发,不超范围经营,不搞挂靠经营、违规承包、非法转让或变相转让经营许可证;坚决反对和抵制非法经营旅游业务的行为,不与“黑车”、“黑店”等开展业务往来。

三、要教育引导旅游企业员工严格自律。导游应严格遵守国家旅游局颁布的《导游服务规范》,在旅游中不向旅游者兜售物品,不欺骗、胁迫旅游者或与经营者欺骗旅游者消费,引导旅游者理性消费。通过多种渠道听取广大游客的意见和建议,接受消费者监督和批评,不断改进工作,提高旅游服务水平和质量。

四、坚决抵制“零团费”、“负团费”等恶性竞争行为。加强对游客的宣传,促使广大市民、游客一起加入到支持“优质诚信游”的行动中来,建议游客在选择旅行团时,不要误入低价陷阱,要选择拥有“优质诚信游”资质的旅行社。发现这种行为,要积极向旅游监管部门举报。

设立旅游诚信服务窗口,主动加强与消费者、业界同仁、媒体之间的信息沟通与合作,接受舆论监督、旅游诚信咨询,为我市旅游市场健康有序发展作出贡献。

朋友们,让我们立即行动起来,从现在做起,从点滴做起。以诚待客,以信兴旅,树立我市诚信旅游的新形象。让我们携起手来,以人为本,内强素质、外树形象;以诚信为本,做强做大企业,繁荣旅游市场,促进我市旅游业的大发展。只要我们共同努力,一定可以促进我市旅游业的健康发展!

×市××旅行社

二○一○年×月×日

单项选择题

Public speaking fills most people with dread. Humiliation is the greatest fear; self-exposure and failing to appeal to the audience come a close second. Women hate it most, since girls are pressurized from an early age to be concerned with appearances of all kinds.

Most people have plenty of insecurities, and this seems like a situation that will bring them out. If parents, teachers or peers mocked your foibles as a child, you fear a repeat. If you were under pressure to be perfect, you are terrified of failing in the most public of ways.

While extroverts will feel less fear before the ordeal, it does not mean they will necessarily do it better. Some very shy people manage to shine. In fact, personality is not the best predictor of who does it well. Regardless of what you are like in real life, the key seems to be to act yourself.

Actual acting, as in performing the scripted lines of a character other than yourself, does not do the job. While politicians may limit damage by having carefully rehearsed, written screeds to speak from, there is always a hidden awareness among the audience that the words might not be true.

Although, as Earl Spencer proved at his sister Princess Diana’s funeral, it is possible both to prepare every word and to act naturally, a script rarely works and it is used as a crutch by most people. But, being yourself doesn’t work either. If you spoke as if you were in your own kitchen, it would be too authentic, too unaware of the need to communicate with an audience.

I remember going to see British psychiatrist RD Laing speak in public. He behaved like a seriously odd person, talking off the top of his head. Although he was talking about madness and he wrote on mental illness, he seemed to be exhibiting rather than explaining it.

The best psychological place from which to speak is an unselfconscious self-consciousness, providing the illusion of being natural. Studies suggest that this state of "flow", as psychologists call it, is very satisfying. Whether in normal life or making speeches, the key is to remind yourself that, contrary to what your teachers or parents may have implied, your best is good enough. In the zone, a strange place of authentic falsehood and shallow depth, play is possible.

For most people the biggest fear for public speaking is ().

A. looking foolish

B. failing in words

C. not attracting attention

D. appearing pressurized

选择题