It was the end of my first day as waitress in a busy New York restaurant. My cap had gone away, and my feet ______. The loaded plates I carried ______ to be heavier and heavier. Tired and discouraged, I didn’t seem able to do anything ______. As I made out a check for a family with several children who had changed their ice-cream ______ a dozen times, I was ready to stop. Then the father ______ at me as he handed my tip. “Well done,” he said, “you’ve _____ us really well.” Suddenly my tiredness ______. I smiled back, and later, when the manager asked me how I’d like my first day, I said, “______!” Those few words of praise had ______ everything. Praise is like ______ to the human spirit; we cannot flower and grow without it. And ______, while most of us are only too______ to apply to others the cold wind of criticism, we are ______ to give our fellows the warm sunshine of praise. Why-when one word of praise can bring such______? It’s strange how mean we are about praising. Perhaps it’s ______ few of us know how to accept it. It’s ______ rewarding to give praise in areas in which______ generally goes unnoticed or unmentioned. An artist gets admired for a glorious picture, a cook for a ______ meal. But do you ever tell your laundry manager how pleased you are when the shirts are ______ just right? In fact, to give praise ______ the giver nothing but a moment’s thought and a moment’s effort.
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小题1:B
小题2:C
小题3:D
小题4:A
小题5:B
小题6:B
小题7:C
小题8:C
小题9:B
小题10:D
小题11:D
小题12:A
小题13:B
小题14:C
小题15:A
小题16:B
小题17:A
小题18:C
小题19:A
小题20:D
题目分析：文章通过讲述作者的经历说明赞扬的话可以改变一切，人们往往吝啬自己的赞扬，而喜欢给被人批评，不要忽视赞扬的力量。
小题1:考查动词：A. rested休息，B. hurt伤害，C. broke打破，D. slipped滑倒，从下文My cap had gone away 和Tired and discouraged看应该是脚扭伤了疼痛，选B
小题2:考查动词： A. remained仍然，B. looked看，C. seemed似乎，D. appeared似乎，appear 外表给人的印象，暗含事实并非如此 There appears to be; It appears that;Sb appears to do 后跟to be；
均可跟as if\like ，seem 判断有一定依据，接近事实 There seems to be; It seems that；Sb seems to do ；look 视觉给人的印象 Sb looks to be。（叠起来的盘子），选C
小题3:考查形容词：A. new新的，B. special特殊的，C. nervous紧张的，D. right正确的，因为Tired and discouraged，我似乎没有能力把事情做好了。选D
小题4:考查名词：A. order点菜，命令，秩序，B. price价格，C. material材料，D. chair椅子，冰淇淋的价格顾客是不可以随便改的，而冰淇淋的种类很多，定单可以改，选A
小题5:考查动词：A. stared凝望，B. smiled微笑，C. glanced瞥见，D. nodded点头，从下文he handed me my tip. “Well done,” he said表明顾客对我的服务满意而朝我笑笑。Stare at glance at nod to/at me 都有可能，但最准确的应该是smile at me，下文I smiled back可以证明选B
小题6:考查动词短语：A. called on号召，B. looked after照顾，C. passed by路过，D. thought of想到，从上文“Well done,” he said,应是“你对我们照顾很周到”选B
小题7:考查动词：A. arrived到达，B. continued继续，C. disappeared消失，D. developed发展，听到顾客的赞扬，我的所有累消失了。选C
小题8:考查语气词： when the manager asked me how I’d like my first day，我说：my first day is fine 选C
小题9:考查动词：A. made制作，使得，B. changed改变，C. found发现，D. improved提高，改善，Those few words of praise是指顾客的“Well done,” “you’ve looked after us really well.”为什么对我第一天的工作感觉好极了是因为顾客的几句赞扬的话改变了这一切：文章开头提到的不愉快的事，选B
小题10:考查名词：A. heat热，B. warmth温暖，C. snowstorm暴风雪，D. sunlight阳光，下文we cannot flower and grow without it. 和give our fellows the warm sunshine of praise，可知选D
小题11:考查副词：A. then那么，B. thus因此，C. therefore因此，D. yet然而，然而很多人只是乐于给别人冷酷的批评，选D
小题12:考查形容词：A. ready准备好的，B. doubtful怀疑的，C. satisfied满意的，D. disappointed失望的，be ready to do sth乐于做…，选A
小题13:考查形容词：A. unable不能，B. unwilling不愿意，C. likely不可能，D. anxious焦虑的，我们不愿意给伙伴赞扬的阳光，选B
小题14:考查名词：A. attention注意，B. choice选择，C. pleasure快乐，D. difficulty困难，赞扬的话为什么会带来这么大的快乐呢？选C
小题15:考查连词：A. because因为，B. when当…时候，C. what什么，D. where哪里，从前面的句子：It’s strange how mean we are about praising.可知很少有人知道怎么接受，选A
小题16:考查副词：A. finally最后，B. especially尤其是，C. silly愚蠢的，D. fortunately不幸地，给一些努力不被注意的领域赞扬尤其有回报，选B
小题17:考查名词：A. effort努力，B. attempt试图，C. deed事迹，D. feeling感觉，努力没有被注意和没有被提到，选A
小题18:考查形容词：A. daily每天的，B. light轻的，C. perfect完美的，D. poor穷的，然而我们中绝大多数人一边只是非常乐意地对别人冷嘲热讽，一边又不肯给自己的同伴以阳光温暖般的赞扬。选C
小题19:考查动词： A. done做，行，可以，B. sold卖，C. chosen选择，D. given给，一两句赞扬的话会给人带来如此的快乐，选A
小题20:考查动词：A. adds增加，B. leaves离开，C. offers提供，D. costs价值，因为我们中很少有人知道如何接受这种观点（对别人赞扬很吝啬），选D