问题 阅读理解

阅读理解。

                                              Liu Xiang Will Resume (恢复) Training

     Athens Olympic 110m hurdle champion Liu Xiang felt so relieved to return to racetrack after getting

out of the great number of social activities.

     Liu arrived in hometown Shanghai Wednesday night and was about to resume training shortly after.

     "I am so exhausted (疲惫的)from so many social activities, which made me even more tired than

training," said the 21-year-old Liu, who wrote a new chapter in China's Olympic history by winning the

country's first ever athletics short-distance running title in the men's 110m hurdles (栏) in Athens in August.

     "I am happy that I will resume my training soon back in Shanghai," said the Shanghai native. He turned

into an instant national hero with the Olympic glory (荣誉,光荣) and one of the most popular Olympic gold

medalists, taking part in scores of celebration activities since he returned to China early September.

     "My regular training has been interrupted for such a long time that I think I can only run at about 13.5

seconds now," said Liu, who clocked a world record-tying time of 12.91 to clinch the title.

     "I would rather forget what I have achieved in the past and try my best to realize a higher goal," he said.

     Liu already missed the Berlin Golden League Series on Sunday and won't be able to catch the IAAF

Grand Prix final slated for September 18-19 in Monaco. He plans on attending an IAAF all-star tournament

in Japan at the end of this month.

1. This passage mainly talks about ______.

A. victory of Liu Xiang

B. Liu Xiang's resumption to the racetrack

C. dream of Liu Xiang

D. Liu Xiang's high aim

2. From the passage we can see ______.

A. Liu Xiang is content to go back to training

B. Liu Xiang will win Golden League Series on Sunday

C. Liu Xiang wasn't good at social activities

D. Liu Xiang was refreshed after so many social activities

3. The underlined word "relieved" means ______.

A. sad

B. glad

C. worried

D. disappointed

4. Which of the following is NOT wrong?

A. Liu Xiang has had a quiet life for as long as half a month.

B. Liu Xiang has missed two races because of his social activities.

C. Liu Xiang has made up his mind to stop his social activities.

D. Liu Xiang has deserted his present career.

答案

1-4: BABB

填空题
多项选择题


(由单选和多选组成。)

中圣公司设计的CRM系统Sellwelll2000拥有北京邮政、西门子等客户,实施周期2个月。它包括销售管理、市场营销、客户服务三个子系统。
销售管理子系统:
(1)商机分析管理。Sellwelll2000的整个销售环节是以商机为中心的,销售员可以随时浏览通过各个渠道获得的商机,对商机的处理;输赢单进行跟踪、及时调整销售节奏。
(2)客户信息管理。对每一位与客户打交道的员工提供全面、及时的客户信息。
(3)产品信息管理。员工可随时、随地了解企业产品的各项细节。
(4)报价生成工具。为销售人员提供了功能强大的报价工具,提高了销售人员的工作效率。
(5)竞争对手管理。提供了详细的竞争对手资料和基于这些资料的战略分析。
(6)销售绩效分析。从不同角度对销售的结果进行成本、利润、地域等分析,为销售预测提供依据。
市场营销子系统:
eMArketing跟踪各子系统在市场活动中获得的量化的市场结果,帮助建立和管理复杂的市场活动,并以最快的速度发现潜在用户,为企业销售获取潜在客户群,帮助企业营销层追踪了解市场竞争对象,并建立市场发展计划。
(1)市场促销管理。提供市场问卷设计工具、市场调研、促销计划等功能,实现对多渠道、多任务的促销活动的执行和监督。
(2)市场分析管理。根据市场活动,对各类市场信息进行综合的分析,并向企业决策人员提供图形、报表等各种形式直观的分析结果。
(3)市场预测管理。根据市场分析对市场走向、产品定位、客户群划分进行预测,并结合企业的营销战略制定市场计划。
客户服务子系统:
改善企业与客户关系的客户服务子系统eCAllCenter提供在线服务响应,用户抱怨登记和处理,电话销售和市场跟踪等功能,系统包括;
(1)呼叫中心接口。为客户提供随时、随地、随身的服务。
(2)客户挽留能力。对客户抱怨和处理过程进行记录,以便所有与客户打交道的员工共享。企业决策人员可以根据记录制定改善企业服务质量的措施,在客户心目中树立良好的企业形象。
(3)信誉档案跟踪。客户服务中心对客户的信誉度进行实时的跟踪,服务人员向客户提供眼务时,可以了解客户的信誉信息。
试根据上述案例提供的有关资料回答下列问题:

CRM的目的是从( )方面实现顾客关系的价值最大化。

A.顾客利益

B.顾客关系

C.公司利润

D.公司发展