The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of __36__to take his medicine when the plane just took off. She told him that she would_37__him the water in ten minutes. Thirty minutes later, when the passenger’s ring for_38__sounded, the air hostess was in a hurry. She was kept so_39__that she forgot to deliver (送) him the water. As a result, the passenger was_40__to take his medicine.She_41__over to him with a cup of water, but he_42__it. In the following hours on the_43__, each time the air hostess passed by the _44__ she would ask him with a smile_45__he needed help or not. But the passenger__46_paid attention to her. When the passenger was going to get__47__the plane, he asked the air hostess to__48_him the passengers’ booklet (意见薄). She was very__49__. She knew he would write down_50_words, which might result in the loss of her job. _51__with a smile she handed it to him. Off the plane, she_52_the booklet, and cracked a smile, _53_the passenger put it, “On the flight, you asked me whether I need help or not for twelve times_54_. How can I refuse your twelve sincere（真诚的） smiles?” That’s__55__! Who can refuse twelve sincere smiles from a person?
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小题1:C
小题2:B
小题3:C
小题4:D
小题5:B
小题6:A
小题7:A
小题8:D
小题9:B
小题10:A
小题11:A
小题12:C
小题13:A
小题14:D
小题15:B
小题16:D
小题17:C
小题18:B
小题19:A
小题20:D
题目分析：
小题1:C 上下文串联。根据下文37空the water说明他想要一杯水吃药。
小题2:B 动词辨析。A带走B带来C携带D坚持。空姐说她会给他拿来一杯水。
小题3:C 名词辨析。A食物B饮料C服务D药物；指乘客的要求服务的铃声响起。
小题4:D 上下文串联。空姐因为太忙而忘记端水过来。
小题5:B 语法分析。根据句意说明使用被动语态。故delayed正确。
小题6:A 动词辨析。A匆忙B去C来D达到；她匆忙带着一杯水过去了。
小题7:A 动词辨析。A拒绝B接受C喜欢D讨厌；根据下文可知他拒绝接受。
小题8:D 上下文串联。根据空姐等提示可知他乘坐的是飞机。故是指在这次飞行过程中。
小题9:B 名词辨析。A顾客B乘客C客人D游客；根据上下文可知他坐飞机的乘客。
小题10:A 固定词组。Whether…or not是否。指空姐问他是否需要帮助。
小题11:A 上下文串联。根据下文可知这位乘客没有理睬该空姐，故用否定词never.
小题12:C 上下文串联。根据下文的Off the plane说明是在下飞机的时候，乘客要意见簿。
小题13:A 动词辨析。A递B带走C扔D借；他要求空姐把意见簿递给他。
小题14:D 形容词辨析。A高兴B生气C好奇D难过；指她认为顾客要给她差评。
小题15:B 形容词辨析。A好的B尖锐C礼貌D好的；指她因为顾客会写一些很尖刻的话。
小题16:D 上下文串联。上文说她很担心，但是还面带微笑，上下文的转折关系。
小题17:C 动词辨析。A躲藏B撕坏C打开D关闭；她打开意见簿。
小题18:B 上下文串联。上文提及她打开意见簿，面带微笑。是因为顾客写的是好评。
小题19:A 短语辨析。A共计B最重要的C否则D大约；指她对他共计微笑12次。
小题20:D 形容词辨析。A错误B很棒C不可能D正确；指这是正确的；谁能拒绝12次微笑。
点评：本文讲述了在飞机上一位空姐没有及时给乘客提供服务，但是她用自己的微笑弥补了这个过失。整个完形填空大题，设空科学合理，考生不难从中领会大意，从而下手会比较顺利，从选项中可以看出，本大题主要还是考查了词汇的辨析与运用，但更加注重综合语言能力的运用，需要根据故事情节，了解词汇用法的同时，结合语境，做出准确的判断。