问题 多项选择题

电话呼叫人员除了需要具备一定的职业操守外,还必须具有()三方面的能力才能做好呼叫服务工作。

A.应变能力

B.分析推理能力

C.情绪控制能力

D.沟通、协调能力

答案

参考答案:A, C, D

完形填空

Here in China, as the awareness of climate change improves, realizing a low-carbon way of life, also known as reducing your carbon footprint, is a growing trend among young Chinese.

Zheng Xiyu works at  小题1: office in Beijing’s Central Business District.Every day,  小题2:  takes her roughly 40 minutes to go to work by bus.But she is thinking of  小题3:  (switch) to a different way of transport--a bicycle.When buying clothes, she will choose those purely made of cotton, 小题4: it takes less carbon to produce cotton clothes.She’s also adapting to a vegetable diet as livestock(家畜) can make many contributions  小题5:   today’s most serious environmental problems.

A recent survey shows 小题6:  78% of all the 17,000 people questioned have developed environmentally friendly habits in their daily lives.They are doing things, such as taking reusable shopping bags to the store and setting the air conditioner at a temperature above 26oC in summer.

On many popular  小题7:   (society) networking websites, people are advocating a low-carbon lifestyle.Their tips include using the stairs and public transport more frequently 小题8:  elevators and cars.They hope this lifestyle  小题9:  (become) more than just a trend within certain groups.

As the most populous nation on the planet with the world’s fastest growing economy, China has become the second biggest emitter(排放者) of greenhouse gases.The recent extreme weather in the southern regions reflects a serious environmental challenge.Experts say there is no time  小题10:   (delay) with the effort to reduce carbon emissions.

单项选择题