问题 阅读理解

People tend to think of computers as isolated machines, working away all by themselves. Some personal computers do without an outside link, like someone's secret cabin in the woods. But just as most of homes are tied to a community by streets, bus routes and electric lines, computers that exchange intelligence are part of a community local, national and even global network joined by telephone connections.

  The computer network is a creation of the electric age, but it is based on old-fashioned trust. It cannot work without trust. A rogue (流氓) loose in a computer system called hacker is worse than a thief entering your house. He could go through anyone's electronic mail or add to, change or delete anything in the information stored in the computer's memory. He could even take control of the entire system by inserting his own instructions in the software that runs it. He could shut the computer down whenever he wished, and no one could stop him. Then he could program the computer to erase any sign of his ever having been there.

Hacking, our electronic-age term for computer break-in is more and more in the news, intelligent kids vandalizing(破坏)university records, even pranking (恶作剧) about in supposedly safeguarded systems. To those who understand how computer networks are increasingly regulating life in the late 20th century, these are not laughing matters. A potential for disaster is building: A dissatisfied former insurance-company employee wipes out information from some files; A student sends out a "virus", a secret and destructive command, over a national network. The virus copies itself at lightning speed, jamming the entire network thousands of academic, commercial and government computer systems. Such disastrous cases have already occurred. Now exists the possibility of terrorism by computer. Destroging a system responsible for air-traffic control at a busy airport, or knocking out the telephones of a major city, is a relatively easy way to spread panic. Yet neither business nor government has done enough to strengthen its defenses against attack. For one thing, such defenses are expensive; for another, they may interrupt communication, the main reason for using computers in the first place.

59. People usually regard computers as      .

A. a small cabin at the end of a street  

B. part of a network

C. means of exchanging intelligence

D. personal machines disconnected from outside

60. The writer mentions “ a thief ”in the second paragraph most probably to      .

A. look into the case where hackers and thieves are the same people 

B. demand that a computer network should be set up against thieves

C. tell people that thieves like to steal computers nowadays

D. show that a hacker is more dangerous than a thief

61. According to the passage , a hacker may do all the damages below EXCEPT     .

A. destroying computer systems . 

B. creating many electronic-age terms .

C.. entering into computer systems without being discovered

D. attacking people’s e-mails

62. By saying “ Now exists the possibility of terrorism by computer ”(the underlined ) the writer means that     .

A. students who send out a “ virus ”may do disastrous damages to thousands of computers

B. some people may spread fear in public by destroying computer systems

C. some employees may erase information from some files

D. some terrorists are trying to contact each other using electronic mails

答案

DDBB

解答题
问答题 案例分析题

某中年女性顾客在蛋糕店自选产品,因其对食品夹的使用方法不得当,连续夹碎两个蛋塔后既无歉意,也无意购买。站在旁边的导购员A看到顾客夹坏第一个蛋塔时说到:“您不会用食品夹,我来教您好吗?”顾客看了她一眼不予搭理,接着又夹碎了第二个蛋塔,并且顾客在夹第二个蛋塔时明显带有赌气的意味。

A见此情形,对顾客说:“这两块蛋塔您夹坏了,您要么买回去,要么赔偿!”顾客说:“我没有见到你们店里有这样一条规定啊!写出来了吗?贴在哪儿啊?”二人遂发生争执。领班B走过来,了解事情经过后,对顾客说:“算了,算了,不要您赔了!”没想到顾客偏偏得理不让人,说A说话不中听,损了她的面子,要求A当面道歉,领班B一听,觉得顾客有点过分,没有同意。顾客说:“你们店里服务员的素质太差了,东西我不买了,我还要告诉所有的人今后不要上你们店来!”就在顾客将要走出店门之时,领班B忍不住对着她的背影说了一句:“没有钱就别来店里买东西。”谁知这句话被顾客听到了,她一下子转过身冲进来,将钱包里的钱掏出来拍在收银台上,大声嚷嚷:“谁说我没有钱,谁说的?”店长C听到争吵,忙走过来将顾客请到休闲区的座位上坐下来,送上茶水,听顾客讲述了整个过程,然后很诚恳地向她道歉,顾客虽然接受了店长的道歉,但坚持让店长对领班B说她没钱这一事情给个说法,店长C说:“这样吧,我让领班当面向您赔礼,并以蛋糕店的名义送您一盒点心,行吗?”没想到顾客并不接受店长的赔偿建议,坚持要让领班B赔偿她500元“精神损失费”。店长听后觉得这个顾客简直有些不可理喻,渐渐也开始有了一些恼怒。

双方讨论了几个回合之后,店长C忍不住说:“最初不对的是您,才产生了后来我们服务员说话过火,如果您坚持要求赔钱,那么我就要怀疑您今天的动机。”顾客大怒,要求店长告诉其总经理的电话,扬言要投诉至公司。 请根据上述材料,回答以下问题:

预测一下,这位顾客会下一步采取何种投诉手段,应该如何应对?理由又何在?