问题 问答题

案例3 当今成功的组织是日益精干、快速和灵活的。大约30年前,成功的管理者都看重稳定性、可预见性和由规模经济取得的效率性。但许多昨天的“明星”已经消失。下表是对60年代和90年代各行业的高绩效组织进行的对比。

90年代的“明星”有什么共同的结构特征那就是精干、快速和灵活。具体地说,它们与60年代的“明星”组织相比,一般人员更少;相对扁平而不是高耸,以团队结构取代层次结构;依过程或顾客而不是职能进行组织。 大的并不注定是低效率的。像明尼苏达采矿制造公司、强生公司、通用电气公司、沃尔玛公司、惠普公司和微软公司已经在设法将大规模和灵活性协调起来。但它们的做法通常是,将组织划分为若干较小的、更灵活的单位。很少有管理者今天还认为,大组织因为具有规模经济,所以能自动地进行低成本的生产。以钢铁行业为例,纳科(Nucor)公司的许多炼钢厂就比美国钢铁公司(U.S. Steel)和伯利恒(Bethlehem)钢铁公司等大工厂的效率高出20%~60%。 管理当局正努力精简他们组织的层次并拓宽管理的跨度。例如,丰田汽车公司在首席执行官与工人之间只有7个层次,而通用汽车公司却有21个层次,福特汽车公司也有17个层次。纳科公司总部的职员,包括董事会 * * 和秘书在内,只有21个人,他们控制着遍布全美的22家钢铁厂。 管理者正在以跨职能的项目小组结构取代僵硬的部门设置。指导组织设计的思想也侧重在顾客需要或工作过程方面。在生产黑白和彩色胶片的伊斯曼—柯达公司,1500名员工现在都按水平方向进行组织。这些员工不是在部门中工作,而是工作在他们称作“流程”的地方。监视流程的是一个25人组成的领导小组。流程下面是按顾客定义的活动过程(柯达经营单位)。在活动过程单位内,大多数员工都以半自治的团队方式开展工作。 请根据案例3提供的情况,回答以下问题(共20分)

你认为现在的公司应该进行怎样的组织变革可以成为“明星”企业

答案

参考答案:

(1)推动组织结构的扁平化。促进上下级双向的沟通及横向和斜向的沟通,增强组织快速获得和处理信息的能力,调动员工积极性,提高组织对环境变化的适应性。 (2)以顾客为中心进行流程再造。要从根本上对原有的基本信念和业务流程进行重新思考和重新设计,将与顾客打交道的第一线员工放在主导地位,企业其他人员为他们提供支持性服务,从而加快组织对市场的反应速度。 (3)以团队为核心建立过程化管理组织模式。 (4)简政放权与严格管理相结合。 (5)充分利用现代信息技术,尤其是Internet与Intranet,不断调整组织边界,整合优化组织内部系统。

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We are all called upon to make a speech at some point in life, but most of us don’t do a very good job. This article gives some suggestions on how to give an effective speech.

So, you have to give a speech —and you are terrified. You get nervous, you forget what you want to say, you stumble over words, you talk too long, and you bore your audience. Later you think, “Thank Goodness, it’s over. I’m just not good at public speaking. I hope I never have to do that again.”

Cheep up! It doesn’t have to be that bad. Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of your time doing your research. Then spend plenty of your time organizing your material so that your speech is clear and easy to follow. Use as many examples as possible, and use pictures, charts, and graphs if they help you make your points more clearly. Never forget your audience. Don’t talk over their heads, and don’t talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.

Just remember: Be prepared. Know your subject, your audience, and the occasion. Be brief. Say what you have to say and then stop. And be yourself. Let your personality come through so that you make person-to-person contact with your audience.

If you follow these simple steps, you will see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet? Give it a try and see what happens.

41.The main idea of this article is                                   .

A.that you can improve your speaking ability  B.that a poor speaker can never change

C.to always make a short speech      D.that it is hard to make a speech

42.Paragraph 2 implies that                                        .

A.many people are afraid of giving a speech   B. many people are happy to give a speech

C.many people don’t prepare for a speech     D. many people talk too long

43.The phrase “talk over their heads” means                           .

A.speak too loudly                  B. look at the ceiling

C.look down upon them        D. use words and ideas that are too difficult

44.All of the following statements are TRUE except                    .

A.few people know how to make good speeches

B.a lecturer does not need to organize his speech

C.research is important in preparing a speech

D.there are simple steps you can take to improve your speaking ability

45.The title for this passage may be                                 .

A.Do Not Make a Long Speech     B.How to Give a Good Speech

C.How to Prepare for a Speech    D.Try to Enjoy a Speech