顾客服务的多变性和每个特殊市场的需求差异性，对于任何一个企业来说，关键是要有一个明确的顾客服务政策。
参考答案：对
The company is making efforts to encourage its workforce to make the switch to __________ means
of transportation, such as carpooling or biking to reduce air pollution. [ ]
A. alternative
B. immediate
C. primitive
D. systematic
《（）》，清人杨守敬在《平碑记》中赞其“汉隶气魄之大，无逾于此。”
