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问题 单项选择题

客户价值在（）生命周期阶段中，客户关系处于上升的阶段，客户利润快速增加，而随着客户关系的逐步建立和客户忠诚度的提高，客户流失率会逐渐减少。

A.考察期

B.形成期

C.稳定期

D.衰退期

答案

参考答案：B

改错题

In order to realize his dream, Bill Gates, richest man in the world, gave up studying in Harvard University, that is the most famous in the world. He set up a company and researching the computer software. An old saying go, “Interest is the best teacher.” I quite agree with this idea. I began to be crazy about English when I was a little girl. I got extreme interested in foreign cultures or customs. To meet me curiosity, I read in English stories every day. It seemed to be the best “meal” of a day. As a result, I always did very well in English exam. Interest is the key of success.
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填空题

梯形的内角和是（　　）

A．60°

B．180°

C．240°

D．360°
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