问题 填空题

呼叫中心经过多年发展,从简单的人工热线电话系统、(),直到目前广泛使用的以()为核心的,能提供多种客户服务的大型呼叫中心系统。

答案

参考答案:交互式自动语音应答系统;CTI技术

阅读理解

阅读理解。

     " Cool " is a word with many meanings. Its old meaning is used to express a temperature that is a little  bit cold. As the world has changed, the word has had many different meanings.

     " Cool " can be used to express feelings of interest in almost anything.

     When you see a famous car in the street, maybe you will say, "It's cool . " You may think, "He's so       cool,"when you see your favourite footballer.

     We all maximize(扩大)the meaning of "cool". You can use it instead of many words such as     

" new "or " surprising ". Here's an interesting story we can use to show the way the word is used.

A teacher asked her students to write about the waterfall (瀑布)they had visited. On one student's

paper was just the one sentence, "It's so cool. " Maybe he thought it was the best way to show what he

saw and felt.

     But the story also shows a scarcity(缺乏)of words. Without "cool", some people have no words to

show the same meaning. So it is quite important to keep some credibility (可信性). Can you think of many other words that make your life as colourful as the word "cool"? I can . And I think they are also very

cool .

1. We know that the word " cool " has had _____

A. only one meaning       

B. no meanings

C. many different meanings       

D. the same meaning

2. In the passage, the word " express " means "_____"

A. see   

B. show   

C. know    

D. feel

3. If you are _____ something, you may say, "It's cool."

A. interested in                 

B. angry about   

C. afraid of                     

D. unhappy with

4. The writer takes an example to show he is ____ the way the word is used.

A. pleased with                         

B. strange to

C. worried about                   

D. careful with

5. In the passage, the writer suggests(暗示)that the word " cool " _____

A. can be used instead of many words   

B. usually means something interesting

C. can make your life colorful

D. may not be as cool as it seems

单项选择题