问题 问答题

连赢电器是一家家电连锁销售企业。为提高销售量和客户忠诚度,该公司要对其客户服务质量进行考核并有针对性地进行销售服务改进提升。销售部决定通过客户群体发放“客户满意度调查问卷”的形式进行数据统计。假如指定由你承担调查问卷的具体设计编写工作,你认为问卷需包括哪些内容才能实现连赢电器客户服务质量调查的目的?

答案

参考答案:1、您的性别:2、您的年龄:3、您的学历:4、您的职业是:5、您的可支配月收入:6、您对所销售的商品质量:7、您对销售的商品种类是否齐全感到:8、您对所销售的商品价格:9、您对服务人员的服务态度:10、您对退换货方便、快捷程度感觉:11、您对投诉处理的及时性、效果是否满意:12、您对促销优惠活动的吸引力:13、如果您在本商场购物是满意的,您是否愿意再购买或推荐您的同事或朋友前来购物:14、如果您对本商场处理问题是满意的,您是否愿意再次来本商场购物:15、您选择光顾购物主要是因为:16、您经常从哪些途径获知商场促销活动信息:17、您最喜欢哪种促销方式:18、您认为本商场目前最迫切需要提升哪方面建设?

阅读理解

NSE Summer School is suitable for those who are at, or are about to start university. It will begin accepting applications in January 2013.

Courses: Accounting and Finance; Economics; Management; Law; International Relations; Government and Society Dates: Session I: 7 July~25 July       Session2: 28 July~15 August

Rate: Standard Rate: One session: $1,400; Both session: $2,400

Reduced Student Rate: One session: $1,100; Both session: $1,875

The reduced student rate applies to full-time students registered at a university or college anywhere in the world. Accommodation is not included, and fees range from $500~~$1,000 for 20 nights. Applicant requirements:

If you have studied in the USA then you do not need any additional English qualifications. Students from other countries will generally not require a visa to study at the Summer School; however, you will enter the USA as a “Student Visitor”. You are permitted to change courses before the start of the program and within the first three days of the session.

Contact hours and teaching methods:

Summer School courses are full-time and normally consist of 48 contact hours over the three-week period, taking the form of 36 hours of lectures and 12 hours of classes. Lectures, attended by all students, take place in either the morning or afternoon supplemented by small one-hour classes, of approximately 15 students.

Assessment and examinations:

Assessment for Summer School is based upon the results of either two written examinations, or a final written examination and assessment work. Everyone is required to take the examinations and no exception can be made for any reason.

Summer School lecture series:

Famous economists一Tony Giddens and David Held—have agreed to give lectures to Summer School participants in July in 2013.

If any questions, please click here to see our Frequently Asked Questions/ Contact Us Page.

小题1:During the course, ______

A.students can learn about everything from culture to science

B.students can choose not to attend the lectures they don’t like

C.world-famous economists will give students lessons every day

D.all the students must take part in the exams without any excuse小题2:From the passage, we can learn that______.

A.the program is specially designed for foreign students

B.NSE Summer School 2013 is a university-level program

C.students can change their courses whenever they want to

D.a visa is required to study at the NSE Summer School 2013小题3:The purpose of the advertisement is to______.

A.attract students to NSE Summer School

B.introduce famous economists to students

C.help students to pass the final exams

D.advertise for new staff for university小题4:You will most probably find this passage______.

A.in a newspaper

B.in a guidebook

C.on a webpage

D.in a magazine

问答题 简答题