Read the following passage and choose the most suitable heading from A-F for each paragraph. There is one extra heading which you do not need.
| A．Allow for personal space | | B．Show willingness to negotiate | | C．Learn from conflict | | D．Keep yourself calm |
E. Focus on finding a solution
F. Talk about the mistakes
|
Ways to Deal with Conflict
76.
In heated situations, we have a tendency to speak first and think after. This results in aggression which aggravates (使恶化) the conflict. Instead, pause before you speak, think about what the person has said to you, and respond appropriately. By giving yourself this time to think, you cool down, and you are less likely to speak with anger. A lot of the time, the other people may want to argue for the sake of arguing.
77.
Everyone knows that people make mistakes because it’s human nature. However, it also seems to be human nature to fight acceptance of those mistakes. Conflicts often arise from mistakes, so it’s best to be upfront and honest about them. Identify the mistake that led to the conflict.
78.
In conflict, if someone walks away, allow him to do that. Don’t follow the person you’re in conflict with into another room because you haven’t said all you want to say. You wouldn’t want him following you if you felt the need to leave the situation. Also, don’t hover too close to the person you’re in conflict with. Allow him room to breathe. Don’t make him feel as if you’re backing him into a corner.
79.
It is very easy to point the finger or play the blame game when trouble arises. As easy as it is, it is not useful or productive. The main concern is to find a solution to the problem, not to determine who was wrong. If the problem is related to the work itself, keep the conversation focused on exactly what is wrong, and what can be done to fix it.
80.
Be open to the idea of compromise and let the other person know this. Before you approach the conversation, be confident in your stance and know what you are willing to negotiate on and what you feel strongly should not be compromised. Do your best to be flexible. Look for a way to come to a conclusion that satisfies both parties.
