问题 问答题 简答题

咨询人员在从事咨询工作的过程中应遵循哪些工作规范?

答案

参考答案:

咨询工作规范是指咨询人员的职业道德规范和必须遵守的行为规则。它是由咨询组织(如咨询公司)和咨询顾问协会正式规定的。在我国,咨询工作规范主要包括以下内容:

(1)具有正确的政治观点。我国是社会主义国家,咨询人员必须坚持正确的政治方向。因为咨询人员实际上是企业改革的设计师,如果不能做到这一点,就不可能帮助企业正确理解党的政策,按照不同时期社会主义市场经济发展的客观要求来考虑问题,适时提出合理可行的改革方案。

(2)必须严格遵守国家的法律、法令和按党的方针政策办事。在咨询活动中,咨询人员不得向企业提供违背法律、法令和政策的任何建议,也不得默许企业的违法乱纪行为。

(3)严守企业的机密。咨询人员由于工作的需要,掌握了企业的许多技术、经济情报、这是企业机密,咨询人员负有保密的责任,咨询人员不得因自己的疏忽而失密,更不得利用这种机密为自己牟利。

(4)必须坚持公正的立场,采取科学的态度来从事咨询工作。咨询人员不应偏听偏信,或主观片面地得出结论,而必须是事实为根据,作深入的调查,掌握真实的数据,用数据来说服人。咨询人员不应屈从于各方的压力,或迎合某些领导人的好恶而放弃原则。

(5)必须保持正派的作风。咨询人员的咨询过程中,不得徇私情,不得利用咨询之机牟取私利。

(6)坚持以接受咨询企业的利益为自己工作的出发点。咨询人员考虑接受咨询企业的利益要先于自己的利益,始终把接受咨询企业的利益作为自己工作的出发点。

(7)谦虚谨慎、平等待人。咨询人员应尊重客户企业的干部职工,虚心听取他们的意见。主动与他们协商、合作。切忌以“医者”自居,盛气凌人,把自己的意见强加于人。

完形填空

第二节 (共5小题;每小题2分,满分10分)

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Why do some people have many friends while others do not? ___71___ However, it is not so. Let’s look at two psychological experiments which will give you the key to happy interpersonal relations.

The first experiment is called the “Hawthorne effect” after Hawthorne, Illinois(伊利诺斯[美国州名]), where the experiment took place. A group of psychologists examined the work patterns of two groups of workers in the Western Electric Company. ____72_____. The psychologists changed the working conditions for one group twice but left the other group alone. They were surprised to find that productivity increased on both occasions and in both groups. They concluded that the increase in productivity came from the attention given to the workers by the management. It had increased their motivation and so they had worked harder. In other words, if you take an interest in others, they will want to please you and you will have good relations with them.

___73___. After Martin Luther King, Jr was killed in 1960s, a teacher, Jane Elliott, living in an all- white town decided to help her class of young children understand why the Civil Rights Movement had been necessary in America.

She divided the class into two groups: one with blue eyes and other with brown eyes. Other eye colors such as hazel or green were excluded from his exercise. Then she told the class that brown-eyed people were cleverer than blue-eyed ones because of an agent(化学作用) for brown color found in their blood. Blue-eyed people were stupid, lazy and not to be trusted. Jane Elliott did not need to say any more. The brown-eyed students quickly got used to their new role as the leaders of the class. The blue-eyed students became quiet and withdrawn. Then she discovered something very interesting. Four poor brown-eyed readers began to read fluently in a way they had never done before. ___74___. So if you want to be successful and happy, take an interest in others whether they are your classmates or workmates. Congratulate them on their success and sympathize with them in their troubles. ___75___.

A.Before the experiment the management talked to both groups of workers and explained that they wanted to find the best working environment for them.

B.Remember that the way you treat others will decide their attitude and behavior to you.

C.The second experiment shows what happens to personal relations if you are rude to or ignore others.

D.The ones who have more friends usually are those who care about others.E. Jane Elliott had shown that the way people are treated affects not only their behavior but also their confidence and their performance.

F. You may even imagine that this ability was something they were born with because it seems so effortless to them.

G. The second experiment tells us what teachers said had a great effect on the students.

多项选择题