问题 单项选择题

During our two months on the road, Bennett and I had a really (1) experience with a good, honest (2) and some helpful mechanics.

We were driving east on Highway 10 when our "chick engine" light came on. We limped of a(n) (3) into Las Cruces. We had a real car (4) Bennett nursed the ear into a local garage. By this time the car was missing so (5) it was shaking all over. This was the (6) time to arrive at a garage—late Friday afternoon. Service adviser Scott was busy (7) paper work and customers as we (8) our problems. (9) he was already "ten cars behind", he told us to pull the car into the garage.

Lincoln, who we later (10) was one of the two motor technicians, took (11) of our car repairing. He and Scott and some other mechanics stayed several hours after closing, (12) the car.

Early the next morning (the shop was officially closed on Saturdays), Lincoln finally located the (13) and fixed it easily within only (14)

Later Scott (15) out to us that it was our attitude that helped. "You didn’t come into the place demanding this or that. You showed an (16) of our problems on a busy Friday afternoon. Customer’s attitude means a lot. " He was right in some way, customers should show (17) and understanding to people who (18) them. (19) people were extremely busy, they found way to at least try and help when they are met with politeness.

The pleasant experience I had shows that (20) for other people can always help.

1()

A.awful 

B.pleasant 

C.wonderful 

D.terrible

答案

参考答案:B

默写题
多项选择题 案例分析题

案例八: 一般资料:求助者,男性,30岁,公司职员 案例介绍:求职者原计划在四个月前举行婚礼,准岳母却以求助者的父亲没有兑现“全款买房”为由,不同意女儿马上结婚,女友站在了母亲一边,认为求助者的父亲只支付了60万的首付,购房合同中没有自己的名字是对她们母女的轻视和不信任,而且如果婚后小夫妻自己还贷,生活会相当艰苦。求助者认为她们不该这样不讲理,与母女二人吵了起来,但安静下来后常常回忆四年里两人相处的甜蜜时光,希望能挽回女友的心,如期结婚,但母女二人不同意,求助者陷入两难的境地:一边是女友和其母亲苦苦相逼,另一边是目前确实拿不出足够的房款。求助者为此吃不下饭,睡不好觉,身体明显消瘦。求助者感觉四年的感情还比上一套房子!何况在相恋的四年里,对她们母女的生活关怀备至,连女友大学后三年的费用基本都是自己家支付的。现在自己家里只是遇到了暂时的经济困难,女友就准备抛弃自己,这让求助者难以接受,对她们母女充满了怨恨,内心处在极度矛盾和痛苦之中,无心去单位工作。经朋友劝说,主动前来寻求帮助。 心理咨询师观察了解到的情况:自幼娇惯、性格内向、缺乏独立性。

对于求助者,评估咨询效果的指标可以包括()

A.女友和求助者结婚

B.求助者开始认真工作

C.求助者负性情绪消失

D.求助者睡眠恢复正常