问题 问答题

你负责技术支持工作,当新规定下来后你不熟悉,而向客户解释不清楚,大量的关于新规定的咨询影响了你的本职工作,你怎么处理?

答案

参考答案:首先,我会调整工作思路,先保证本职工作的正常高效地进行,不能因为任何原因,而影响本职工作的开展。对于咨询新规定的顾客,我会告知去询问相关的咨询人员。 其次,新规定的宣传与实行情况应该由相关宣传或咨询部门负责,我会直接领导进行沟通,对目前的情况进行汇报,应提出自己对于解决目前问题的建议。如建议该咨询部门开辟新的客户咨询渠道,帮助客户解决疑问。如,在网站设立专门的新规定答疑栏目,或者在咨询新规定客户较多的我所在的部门,安排一名工作人员,专门负责客户咨询的接待工作。总之,要求相关咨询部门应细化服务,把工作做到位。 此外,我会在下班后或本职工作完成以后,抓紧时间学习相关的新规定,在力所能及的限度下,尽最大努力帮助客户最快地解决问题。 答题完毕!

解析:1.分清面试题型:压力类试题。 2.把握测评要素:应变能力、综合分析能力等。 3.整理答题思路: (1)控制局面,不使影响正常工作 (2)寻找原因,解决问题 (3)总结教训,自身完善

单项选择题

People can get emotional about immigration. Bill O’Reilly, a talk-show host, devoted a recent segment to the story of an illegal alien who got drunk and accidentally killed two attractive white girls with his car. If only he had been deported for previous misdemeanours, Mr. O’Reilly raged, those girls would still be alive. Another talk-show host, Geraldo Rivera, during an on-air shout-joust(争吵) with Mr. O’ Reilly, denounced his demagogic choice of story-angle as" a sin".

President George Bush tried again this week to bring a more rational tone to the debate. He urged the new Democratic Congress to revive the immigration reforms that the old Republican Congress killed last year. His proposal was broadly the same as before. He said he wanted to make it harder to enter America illegally, but easier to do so legally, and to offer a path to citizenship for the estimated 12m illegals who have already snuck in.

The first part faces few political hurdles and is already well under way. Mr. Bush expects to have doubled the number of Border Patrol agents by the end of next year. The new recruits are being trained. And to defend against the invading legions of would-be gardeners and hotel cleaners, the frontier is also equipped with high-tech military gizmos(小发明), such as unmanned spy planes with infra-red(红外) cameras. This may be having some effect. Mr. Bush boasted that the number of people caught sneaking over the border had fallen by nearly 30% this year.

And the controversial part of Mr. Bush’s immigration package--allowing more immigrants in and offering those already in America a chance to become legal -- is still just a plan. House Republicans squashed it last year. Mr. Bush senses a second chance with the new Democratic Congress, but Democrats, like Republicans, are split on the issue. Some, notably Ted Kennedy, think America should embrace hard- working migrants. Others fret that hard-working migrants will undercut the wages of the native-born.

Mr. Bush would like to see the pro-immigrant wings of both parties work together to give him a bill he can sign. The Senate is expected to squeeze in a debate next month. The administration is trying to entice law-and-order Republicans on board; a recent leaked memo talked of substantial fines for illegals before they can become legal and" much bigger" fines for employers who hire them before they do.

The biggest hurdle, however, may be the Democrats’ reluctance to co-operate with Mr. Bush. Some figure that, rather than letting their hated adversary share the credit for fixing the immigration system, they should stall until a Democrat is in the White House and then take it all. So there is a selfish as well as a moral argument for making a deal.

According to the text, Mr. Bush’s plan was opposed by ()

A. Bill O’Reilly

B. Geraldo Rivera

C. Ted Kennedy

D. the pro-immigrant wings

选择题