问题 单项选择题

客户:“你们那个电话查费的密码为什么一定要本机拨打才能设置?这太麻烦太不合理了!……”以下最正确的回应是:()

A.“是的,我理解您的想法,通过本机拨打才能设置查询密码,这的确不太方便,不过现在系统只能提供本机认证,非常感谢您提出的意见,我会把您的意见反馈。”

B.“很抱歉,您的心情我理解,不过目前只开放了本机设置密码,只能请您回家后没再设置查询密码好吗?”

C.“很抱歉,您的心情我理解,但这个没有其他办法,密码设置时为了对您个人信息进行保密,只能在您本机上操作,希望您能理解。“

D.“是的,我认为您说的很有道理,通过本机拨打才能设置查询密码,这这是很不方便,知识,通过本机设置查询密码会比较安全,您也知道,这也是出于对您,要不这样,这次我先帮您人工查询话费,请回家后再设置查询密码好吗?”

答案

参考答案:D

阅读理解

In 1971 a young man who grew up very poor was travelling across the country, trying to make a new start for himself.Along the way he had completely run out of(用光) money and was forced to spend the night in his car.This continued until one morning, after a week of sleeping in his car, he walked nervously into a restaurant and ordered a big breakfast.

After eating his first good meal in weeks, he found himself lying to the waiter, telling him he had lost his wallet.The waiter, who was also the owner, walked behind the chair where the young man had been sitting.He bent down, and came up with a $20 bill that looked as if it had fallen on the floor and said, “Son, you must have dropped this,” the owner said.The young man couldn’t believe his luck! He quickly paid for the breakfast, left a tip, bought gas with the change, and headed West.

On the way out of town, he began to understand what the owner did.Maybe nobody dropped the money at all.“Maybe that fellow just knew I was in trouble and he helped me in a way that didn’t embarrass(使尴尬)me.So I just made a promise to help other people if I can.”

Later, he worked very hard and became a rich man.Now he lives near Kansas City.Each year he gives away thousands of dollars.He is known as the “Secret Santa” because at Christmas time each year, he personally hands money out to those on the street and at restaurants.Last year, he gave more than $50,000 away in Kansas City.

小题1:The young man was travelling cross the country in 1971 to______.

A.look for a good restaurant

B.improve his life

C.show his new car to others

D.hand out dollars小题2:The underlined sentence implies(暗示) that the young man got to know that______.

A.it was vey lucky of him to get his lost money back

B.it was very honest of the owner to return his money

C.the owner helped him in a way that didn’t hurt his feelings

D.another person who had breakfast in the restaurant lost the money小题3:From the end of the passage we can learn that ______.

A.the man did carry out his promise

B.the man was not successful in the end

C.the owner was paid back the money

D.Santa gives the man money each year小题4:The message of the story is “______”.

A.One good turn deserves another

B.Where there is a will there is a way

C.He who travels far knows much

D.Give love wings (翅膀) and it may fly higher

填空题