问题 问答题

你是旅游局的工作人员,去一个著名景点游玩,听到有游客说这里服务不好,配套设施不完善,你该怎么做

答案

参考答案:

解析:作为旅游局的一名工作人员,我会主动上前亮明身份,向这些游客了解情况,如果确实是像他们所反映的那样,服务不好、配套设施不完善,但是又不是急需改进的话,我会主动承担责任,并做好记录,回单位以后上报上级处理;如果是因为游客自身的原因来产生了误解,那么我会做好说服劝导工作,安抚游客情绪,并主动与景区管理机关沟通,督促做好服务和保障工作。

阅读理解

阅读理解

     Working from home is more and more popular as a means of escaping the ninetofive office life.Why do you work under the eye of your boss when you can work in front of the TV in your slippers?Armed with

all the necessary things-telephone, computer, email and fax, many workers believe they can work as

effectively as their colleagues in the office.Being able to work wherever you like:from a busy city to a

village, and not having to stand the daily things, make working from home an attractive choice.If you wish, you can even work on a river boat.

     So what will become of the office tomorrow?It is possible that many could go into computer space

creating a new wave of virtual(虚拟的) offices.To minimize office in innercity areas, companies will have a work force made up of a network of home workers linked by an advanced communication and

information system.A central processing computer would be controlled by the manager who sends out

work schedules and oversees(监视) the activity of each employee.

     A video screen would be created, as the need for email or telephone becomes greater.Seeing the

mood and expressions of work colleagues, managers would have the ability to view several employees at

once on their screen.Employees would be encouraged to feed any information that may be useful to fellow workers into the computer to make the company work more effectively.As the company's lifeblood, the

computer would contain a record of all conversations and communication for future reference and hold

secret information such as accounts in password(口令) protected areas.

1. The passage is mainly about ________.

A. the importance of working in the future

B. how to escape your office

C. how to work with a computer

D. virtual offices in the future

2. According to the passage, which of the following things is NOT necessary for a virtual office?

A. A manager.  

B. An office building.

C. A telephone.  

D. A central processing computer.

3. Which of the following is an advantage of a virtual office?

A. There aren't strict time limits.

B. Employees aren't overseen by the manager.

C. Employees needn't see each other every day.

D. Fewer employees are needed in every company.

4. From the passage we can learn that ________.

A. a computer is the only necessary thing in a virtual office.

B. in a virtual office, all information is open to workers.

C. managers can observe their employees in a virtual office.

D. the number of employees will be smaller in a virtual office.

填空题