| X公司的主要产品为日用洗涤用品，其产品通过数十家批发商进入全国各地的市场， 2009年X公司为管理批发商，提高顾客满意度，对这些批发商进行了顾客满意度调查。 |
X公司要提高顾客满意度，可按照( )建立质量管理体系。
A．ISO 9000
B．ISO 9001
C．ISO 9004
D．ISO 19011
参考答案：B
解析： ISO 9001指《质量管理体系 要求》，主要用于证实组织具有提供满足顾客要求和适用法规要求的产品的能力，目的在于增进顾客满意。ISO 9000是质量管理体系族标准； ISO 9004是《质量管理体系 业绩改进指南》；ISO 19011是《质量和环境审核指南》。
Directions: There are 10 blanks in the following passage. For each numbered blank, there are 4 choices marked A, B, C and D. Choose the best one and mark your answer on the ANSWER SHEET with a single line through the center.
| Older female managers are (51) that working under the (52) of younger female managers can be particularly (53) . While older women generally have long accepted the (54) of working for younger men, some are having difficulty in coming to grips with the idea that younger women are occupying more and more (55) positions. Today, nearly 1.5 million women under the age of thirty-five hold managerial jobs, up from 322,000 in the early 1970s. On one hand, this (56) signals improvement in the status of career-minded women. On the other hand, it can stifle progression and lead to dissatisfaction. Older women tend to be deferential (恭敬的，恭顺的) with coworkers and maternal with supervisors. Such (57) can infuriate young female executives and can (58) stressful working conditions. Conflict often arises because older workers frequently feel that they wow how things ought to be (59) . Their advice is sought in some cases, but most of the time they are perceived as a (60) of the "problem" by younger, career-oriented female managers. |
A．frustrating
B．frustration
C．frustrates
D．frustrate