建立服务竞争优势的手段包括( )
A.差别化管理
B.降低价格
C.服务质量管理
D.标准化管理
E.顾客满意管理
参考答案:A,C
—"Where is your mother?"
—"_____" [ ]
A. She works in a factory.
B. She is in the kitchen, she's cleaning.
C. She is a teacher in No.1 Middle School.
D. She 1ikes watching TV .
施行简略试验时,列车后部现场检车员只需要确认最后一辆车发生制动作用。