服务规范包括服务用语规范、接待技巧规范、清洁卫生规范和()规范。
A、优质服务
B、退换商品
C、技能培训
D、柜台纪律
参考答案:D
改错题。
I am always interesting in traveling. My reasons are quite simple and clearly. If
anybody is not satisfied with my opinion, I'll greatly surprised at his ways of thinking.
First of all, traveling increased our knowledge.Only by traveling can we see thing
outside our hometown. In the second place, traveling is good to our health.While we
are traveling, we can breath in fresh air, taking exercises and strengthen our bodies as
well. In a word, I sincerely hope everybody that can catch the chance of traveling and
have good luck.
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下列()属于信息的多向主动传递。
A、图书出版发行
B、图书馆图书外借
C、播放电视新闻
D、发送公文