问题 不定项选择

(三)   某公司是一个生产电器开关的企业,公司建立了以顾客为中心的企业运营体系。2010年10月,顾客甲投诉A产品工作状态不稳定,影响了正常生产,并把A产品退回到公司要求退款。公司客服代表检查被退回的A产品,发现该产品的问题是由某些包装材料错放到安全确认键的位置所造成的。2010年10月,顾客乙投诉B产品在高压状态发生了故障。之后1个月里公司进行的所有破坏性实验均表明B产品在高压状态能达到企业标准要求。

下列方法中,最适合测量顾客期望的质量水平的方法是()。

A.分析现场失效报告

B.评审零缺陷生产的能力

C.监控顾客投诉的信息

D.组织VOC(顾客之声)专题小组研究

答案

参考答案:C

阅读理解

阅读理解

     Choosing the right university for you is a big decision with many factors to consider. The institution

that you choose will not only be the one that ensures your academic goals, but it will also be where you

will live, learn, play sports, socialize and work for several years. Therefore, before you start filling out

those university application forms, take a step back and consider the many variables that affect the "fit"

of a university to your unique personality and educational goals. Take a look at the following factors,

and decide which ones mean the most to you.

     Consider your educational goals. You will discover that different schools are more recognized or

progressive in your chosen field of study than others. For this reason, talk to advisors, professionals in

your field, or go to clubs organized by the alumni(校友). When you check out school ranking for your

major, you may find that your first choice is not really a match, while another fits perfectly.

     Consider costs. It will be no surprise to you at this point that not all schools cost the same. Some of

the more famous schools are so because they are difficult to get into and difficult to pay for. Don't let this

necessarily stop you. Just keep this consideration in mind as you narrow your list of potential schools.

     Choosing a university should not be done only on reputation, but also take the academic programs

and overall environment into consideration. Be aware that reputations are sometimes out of date or

overstated, so first-hand experience is often beneficial.

     Once you've identified the factors that are most important to you, you've taken the first steps towards

making a successful choice. Make sure you pick a university that will serve your needs throughout your

university career.

1. The passage is written for           .

A. college students

B. high school students

C. people out of jobs

D. people looking for jobs

2. In the Paragraph 4, the writer advises you not to stress on           .

A. overall environment

B. the academic programs

C. first-hand experience

D. a university's reputation

3. It's better to choose a university which           .

A. costs you a little

B. is well equipped

C. is well known    

D. meets your needs

4. What does the passage mainly talk about?

A. Qualities of a good university.

B. Ways to achieve your goals.

C. Advice on choosing a university.

D. Factors influencing your choice.

单项选择题