问题 单项选择题

Many years ago, when I was fresh out of school and working in Denver, I was driving to my parents’ home in Missouri for Christmas. I stopped at a gas station(加油站) about 50 miles from Oklahoma City, where I was planning to stop and visit a friend. While I was standing inline at the cash register, I said hello to an older couple who were also paying for gas.
I took off, but had gone only a few miles when black smoke poured from the back of my car. I stopped and wondered what I should do. A car pulled up behind me. It was the couple I had spoken to at the gas station. They said they would take me to my friend’s home. We chatted on the way into the city, and when I got out of the car, the husband gave me his business card.
I wrote him and his wife a thank-you note for helping me. Soon afterward, I received a Christmas present from them. Their note that came with it said that helping me had made their holidays meaningful.
Years later, I drove to a meeting in a nearby town in the morning. In late afternoon I returned to my car and found that I’d left the lights on all day, and the battery was dead. Then I noticed that the Friendly Ford dealership—a shop selling cars was right next door. I walked over and found two salesmen in the showroom.
"Just how friendly is Friendly Ford" I asked and explained my trouble. They quickly drove a pickup truck to my car and started it. They would accept no payment, so when I got home, I wrote them a note to say thanks. I received a letter back from one of the salesmen. No one had ever taken the time to write him and say thank you, and it meant a lot, he said.
"Thank you" are two powerful words. They’re easy to say and mean so much.

The battery of the author’s car was dead because ______.

A.something went wrong with the lights
B.the meeting lasted a whole day
C.he forgot to turn off the lights
D.he drove too long a distance

答案

参考答案:C

解析: 这是一道细节推断题。从第四段I’d left the lights on all day可知作者忘记关掉车灯,灯亮了一天,所以电池没电了。故选C。

问答题 案例分析题

全日食连锁店的配送中心全日食株式会社目前在日本拥有2000家自愿加盟的连锁店,其中绝大部分是中、小型的超市。全日食公司在日本共有13个配送中心,每天出货量约1万箱。其中一个配送中心位于日本东京,负责东京东5个县的570个加盟店配送商品。东京的配送中心,推行零库存政策,要求信息精确管理,以达到进货、出货的精确性。该配送中心对单店一个星期配送3次,有35部配送卡车,员工70位,其中一半是临时工。该配送中心在每天早晨9:30分以前就把所有的货物送到各家店铺了,所以在9:30之后进入该配送中心,就会发现那是一个整洁、空荡的大仓库。为了节省时间,该配送中心,在进货的同时就开始验货。而且切实运用信息管理,充分利用POS机上收集的资料,算出最适合的进货数量、项目等。18年前引入全日食连锁店体系的信息管理系统,对该连锁体系贡献巨大。例如,几年前,一次电脑出故障,停了一天,结果动用了236个人来应付此状况,由此可见,信息系统所节省的人力成本是非常可观的。总之,全日食连锁体系在加盟体系的竞争力充实之后,就开始整合,成立配送中心,加盟店每天要的商品,都是用电子订货系统EOS向总部订货,由配送中心配送,目前他们的配送中心能够达到"零库存"管理,即所谓的通过型的配送中心,切实提高了物流的效率。因为在零售和物流方面的成功,全日食公司能突破既有限制,使销售上的毛利能够提高20%到26%。在全日食的经营体系中,其相当重要而且成功之处就是运用POS资料,来妥善指导各加盟店,并且建立生鲜、干货分别处理的配送中心。由于其总部指导者拥有对销售分析的第一手信息,就能够用调查数据去指导各加盟店,并且在物流上,做到生鲜品的低温保鲜配送,以及零库存的生鲜配送。请回答下列问题:

(1)什么是POS资料?

(2)讨论信息对配送运作的重要性。

(3)全日食配送中心是如何利用信息系统进行工作的?

问答题 简答题