在服务营销的“7P”中，人员包括（）。A．顾客 B．一线服务人员_爱下问搜题

搜题请搜索小程序“爱下问搜题”

问题多项选择题

在服务营销的“7P”中，人员包括（）。

A．顾客

B．一线服务人员

C．服务环境中的其他顾客

D．一般公众

答案

参考答案：A, B, C

阅读理解

阅读理解。判断正（T）误（F）。

Look at these stars. Their faces look funny. What are they doing? Let's take a look.

	Li Na Chinese tennis player Li Na is trying to hit a ball. She is wearing a blue cap and has a ponytail. She has tanned (晒黑的) skin. She is really concentrating on the game.
	Kaka This is Kaka, a Brazilian football player. He is celebrating a goal. He looks excited. Kaka is a handsome young man. He is 186 cm tall. His hair is brown.
	Ge You Ge You is 178 cm tall.He is humorous. He has little hair. He is a movie star.
	Jackie Chan He is a man with two small eyes. He has a big nose. He often keeps smiling. He is a Chinese. He is a kung fu star and a movie star.

( )1. Li Na comes from China.
( )2. The color of Kaka's hair is black.
( )3. Ge You is taller than Kaka.
( )4. Jackie Chan has a big nose and two small eyes.
( )5. Ge You and Jackie Chan are kung fu stars.

选择题

下列变化中，必须加入还原剂才能发生的是

A．I^－→I₂

B．CuO→Cu

C．HCO₃^－→CO₃²^－

D．SO₂→SO₃