服务标准化营销的内容包括（）。
参考答案：顾客期望调研，服务标准拟定，服务标准评估，服务标准实施
阅读理解，判断正"T"误"F"。
How are you? Mum and I are having a good time in China. We are in Shanghai now. Shanghai is a
very big city in China. There are a lot of buildings and nice food. Today is Monday. Mum and I are going
to Beijing tomorrow and we will go back to New York on Sunday.l miss you very much.
Tom
( )1. This letter is for Tom.
( )2. Mum and Tom are very happy in Shanghai.
( )3. Shanghai is a small city in China.
( )4. There aren't any buildings in Shanghai.
( )5. Tom misses his Dad very much.
供应商业绩评定指标主要有供应商提供( )情况。
A．产品与服务质量
B．订货满足率
C．供货及时率
D．规模实力和质量管理体系
E．返修合格率
