问题 阅读理解

阅读理解。

                            Safety and Security Procedures

    Your safety and the security of your personal property are of the primary concern to

those of us who welcome you as our guest. We urge you to take advantage of the following

suggestions.

YOUR VEHICLE

    Lock your vehicle and do not leave money or valuable items inside. We are not

responsible for their loss.

TRAVELING 

    Be good at noticing things around you when sightseeing or traveling. Stay in well-lit

and heavily traveled areas. Don't display large amounts of cash.

GUEST ROOM SECURITY

    For additional security use the deadbolt (插锁) provided on your door and make sure

the windows are locked. As an additional precautious measure, please secure the secondary

locks provided. Do not admit anyone to your room without first making identification. A

one-way viewer is provided in your door to assist with identification. If there is any

doubt about the person's identity, please contact the Front Desk.

SAFETY BOXES

    Do not leave money or valuables in your room or vehicle. We provide free safety boxes

for your use. Hotel is not responsible for items left in room valued over $200.

KEYS

    Safeguard your key. Please do not leave it in the door. Do not give your key to others

or leave it unattended. Please leave your key at the Front Desk when you check out.

REPORTING

    Please report any suspicious activity, or safety concerns to management.

FIRE

    Please familiarize yourself with the nearest fire exits. Report fire or smoke to the

hotel operator. In the unlikely event of a fire, please move quickly and calmly to the

nearest safe exit and leave the building. Avoid the use of elevator.

1. The suggestions are most probably from _____. [ ]

A. a hotel manager

B. a police officer

C. an experienced traveler

D. a tour guide

2. Which of the following is TRUE? [ ]

A. It is advised to travel to places where there are few people.

B. The hotel is not responsible for anything you lose.

C. Don't report to the manager unless you are sure something is going wrong.

D. You'd better use the deadbolt and the secondary locks for safety.

3. If you feel doubtful about a stranger who knocks at the door, you should _____. [ ]

A. let the person in after you have got his/her name

B. open the door to check the person's ID card

C. call the Front Desk to make sure

D. contact the local police for assistance

4. What does the underlined part"In the unlikely event of a fire" mean? [ ]

A. In case a fire happens, though it is not very possible.

B. If a fire happens when some big events are taking place.

C. In case a fire happens in a public building.

D. If a fire breaks out and it is getting out of control.

答案

1-4: ADCA

单项选择题

2012年上半年全国消协组织共受理消费者投诉256713件,解决234371件,为消费者挽回经济损失26335万元。其中,因经营者有欺诈行为得到加倍赔偿的投诉3320件,加倍赔偿金额555万元。上半年,各级消协组织支持消费者起诉524件,接待消费者来访和咨询105万人次。

根据投诉性质划分:质量问题占52.2%;售后服务问题占11.1%;价格问题占6.4%;虚假宣传2.2%;安全问题占2.0%;假冒问题占1.4%;计量问题占1.4%;人格尊严占0.3%;2012年上半年,营销合同投诉共27987件,投诉量占投诉总量的比重为10.9%,2011年上半年,营销合同投诉共29864件。

商品类投诉占投诉总量的比重继续保持下降趋势,由2011年同期的67.1%下降到61.0%。2012年上半年,家用电子电器类投诉量为53288件,同比降低了约24.4%;服装鞋帽类投诉量为25465件,同比降低了12.1%;房屋建材类投诉量为11879件,同比降低了14.3%;农用生产资料类投诉量为3487件,同比降低了43.8%。服务类投诉占投诉总量的比重继续呈上升趋势,由2011年同期的32.9%上升到34.5%。其中,互联网服务、销售服务、教育培训服务投诉量及占投诉总量的比重同比增加明显。

商品投诉中,投诉量居前的以家电产品为主,如通信类产品、视听产品、厨房电器类产品、计算机类产品和空气调节类产品等,其中,视听产品投诉占投诉总量的比重上升了0.5个百分点。此外,汽车及零部件投诉占投诉总量的比重上升了0.8个百分点。

服务投诉中,投诉量居前的是移动电话服务、媒体购物、网络接入服务等。其中,交通运输中的航空服务投诉量由2011年同期的448件增加到484件。2012年上半年,电信服务投诉量为16642件,占投诉总量的6.5%,同比减少了4821件,2011年上半年电信服务投诉量占投诉总量的7%;2012年上半年,互联网服务投诉量为9110件。

全国消协组织受理涉及售后服务问题的投诉28554件,占投诉总量的11.1%,仅次于对质量问题的投诉。其中,受理电器维修投诉1575件,属于售后服务问题的比例高达42.2%;受理价格问题投诉16323件,占投诉总量的比重由2011年同期的5.6%,上升到6.4%。其中,每5件价格问题投诉中至少有1件与电信服务有关;受理儿童用品投诉10672件,其中网络购物8216件;受理教育培训服务投诉1644件,超过2011年同期的1598件;受理金融保险2024件,占投诉总量由2011年同期的0.7%,上升到0.8%。其中,涉及银行卡服务投诉586件;受理小家电投诉2140件,其中属于质量问题的有1577件。

下列关于消费者投诉的表述,不正确的是()。

A.2012年上半年,视听产品投诉占投诉总量的比重为0.5%

B.2012年上半年,价格问题投诉占投诉总量的比重同比上升了0.8个百分点

C.2012年上半年,儿童用品投诉中网络购物投诉所占的比重约为77%

D.2012年上半年,质量问题的投诉占小家电投诉的73.7%

单项选择题