Sally, the project manager, was working with two of her team members to resolve a conflict. Although one party, Bill, had withdrawn, and the other, Kathleen, was attempting to compromise, the resolution was slow in coming. Due to the negative impact a non-resolution would have on a critical milestone which was quickly approaching, Sally brought the two together to confront the issue. Neither would work with Sally to resolve the issue. Sally finally listened to both sides and made a decision, which favored Bill’s position more than Kathleen’s position. What forms of conflicts resolution did Sally finally use to resolve the problem
A．Compromisin
B．Confrontin
C．Forcin
D．Smoothin
参考答案：C
解析： 项目经理Sally和两个项目团队成员共同解决一场冲突。尽管冲突的一方Bill退让了，另一方Kathleen也尝试妥协，然而解决方案仍然迟迟不能出台。由于不解决问题会影响一个即将来临的里程碑，而两者都不愿意和Sally协商解决问题，Sally最终作出了一个对Bill更有利的决定。Sally采取的是哪种解决方法？ A) 妥协。 B) 对抗。 C) 强制。 D) 缓和。 强制就是采取对一方有利的决定，牺牲另一方的利益，在紧急情况下使用。