问题 问答题 案例分析题

如何有效考核行政管理人员?

一家私营股份制企业,现有员工50名,公司正在制订员工考核办法,要求尽量采用量化指标,每月进行评分,与绩效工资挂钩。

问题是:针对公司行政管理人员,如办公室秘书、总经理助理、人事负责人如何制订考核标准?工作质量和工作效率如何?

答案

参考答案:

1.按我们的理解,该公司的员工考核办法是与绩效工资挂钩的,也就是说,绩效考核的主要目的是为绩效工资提供依据。如果是这样的话,一个核心主题是:行政管理人员与销售、生产等人员相比,其工作性质、产出特点、产出周期等均有很大差异,因而其绩效工资以及考核办法均需另类处理。

2.除主持全局工作的中高层领导外,行政管理人员的工作流程基本上属公司核心业务流程以外的辅助流程,其工作主要属支持、服务性质,其产出特点是:均匀性、稳定性、间接性。每月工作内容很类似,按基本的作业程序操作,工作成果难以量化,对公司贡献的影响很间接。

3.通过以上分析,我们有几点建议:

对小公司而言,业务是关键,业务人员是关键人才,如何考核与激励是公司的关键管理事宜。至于行政管理,大的方面需老板们亲力亲为;处理一般事务的行政管理人员,不是这个阶段的关键人才,公司不必投入太多的精力去“科学管理”;管理是花成本的。这是一个原则。

一般来说,行政管理人员工资中的固定部分比例应相对高一些,月度不做与绩效工资挂钩的正式考核,半年或一年做一次与奖金挂钩的考核。既然贵公司想做月考月挂钩,一定有自身的理由和目的。只要能有效服务于自身目的,考核形式、标准就不是主要问题了。比如:许继集团的考核目的是淘汰5%的落后者,因此最后的考核结果可以拉开比例至关重要。有的公司考核目的是明确责任,那么职位说明书最关键,对照说明书中的职责考核即可。

如果要每月量化考核行政管理人员,一定要小心跌入“量化陷阱”:大而全的量化、事后的量化、琐碎细节的量化。要有目标导向、成果导向与计划导向,要建立起员工行为与公司目标的正相关关系。例如:对人事负责人可以考核其“人才流失率”指标。同时,设计量化考核指标时,应注意以下原则:易理解;被考核者有相当的控制能力;考核内容的资料来源可信且获取成本低;考核内容可衡量、可实施。

对确实找不到直接量化指标的岗位或人员,可以选择以下方式:满意度调查、内部服务投诉次数、月度工作计划/任务考核等等。

单项选择题
单项选择题

Bernard Bailyn has recently reinterpreted the early history of the United States by applying new social research findings on the experiences of European migrants. In his reinterpretation, migration becomes the organizing principle for rewriting the history of pre-industrial North America. His approach rests on four separate propositions.

The first of these asserts that residents of early modern England moved regularly about their countryside.- migrating to the New World was simply a "natural spillover". Although at first the colonies held little positive attraction for the English they would rather have stayed home--by the eighteenth century people increasingly migrated to America because they regarded it as the land of opportunity. Secondly, Bailyn holds that, contrary to the notion that used to flourish in American history textbooks, there was never a typical New World community. For example, the economic and demographic character of early New England towns varied considerably.

Bailyn’s third proposition suggests two general patterns prevailing among the many thousands of migrants: one group came as indentured servants, another came to acquire land. Surprisingly, Bailyn suggests that those who recruited indentured servants were driving forces of transatlantic migration, These colonial entrepreneurs helped determine the social character of people who came to pre-industrial North America. At first, thousands of unskilled laborers were recruited: by the 1730’s, however, American employers demanded skilled workers.

Finally, Bailyn argues that the colonies were a half-civilized hinterland of the European culture system. He is undoubtedly correct to insist that the colonies were part of the Anglo-American empire. But to divide the empire into English core and colonial periphery, as Bailyn does, devalues the achievements of colonial culture. It is true, as Bailyn claims, that high culture in the colonies never matched that in England. But what of seventeenth-century New England, where the settlers created effective laws, built a distinguished university, and published books Bailyn might respond that New England was exceptional. However, the ideas and institutions developed by New England Puritans had powerful effects on North American culture.

Although Bailyn goes on to apply his approach to some thousands of indentured servants who migrated just prior to the revolution, he fails to link their experience with the political development of the United States. Evidence presented in his work suggests how we might make such a connection. These indentured servants were treated as slaves for the period during which they had sold their time to American employers. It is not surprising that as soon as they served their time they gave up good wages in the cities and headed west to ensure their personal independence by acquiring land. Thus, it is in the west that a peculiarly American political culture began, among colonists who were suspicious of authority and intensely anti-aristocratic.

It can be inferred from the text that American history textbooks used to assert that()

A.many migrants to colonial North America were nor successful financially

B. New England communities were much alike in terms of their economics and demographics

C. many migrants to colonial North America failed to maintain ties with their European relations

D. the level of literacy in New England communities was very high