问题 问答题

案例一某快递企业自2002年成立以来,每年都投入巨资完善自有服务网络,目前已建有2个分拨中心、近80个中转场以及1000多个营业网点。由于业务发展的需要,公司还要进行更多的营业网点建设。为了更好地进行新一轮的营业网点建设,公司对于北京中关村的某营业网点进行调研。调研过程中,发现存在以下情况:第一、公司业务员取货与送货时,有时客户的原因,业务员需要等待,这样就会延误下一个客户的快件派送,导致效率降低。第二、在取货和送货的过程中,公司为了提高整体效率,采用项目组的工作方式,业务员常常因为自己工作量大又没有得到应有的报酬而抱怨,而公司还没有对项目组工作进行有效的绩效考核。第三、由于目前网点业务量大,同时客户群比较分散,导致网点投入较多的人力资源,运营成本偏高。根据以上案例提供资料,请回答问题1、2、3、4,本题共26分

请说明如何降低营业网点的运营成本。(6分)

答案

参考答案:(1)提高人员效率,减少人员配置。 (3)在租用网点时,考虑价格低的网点。(2)控制网点内水、电、文具等运营支出。 (4)合理规划线路,降低运输费用。

阅读理解

阅读理解。

     You're rushing to work and a man ahead of you collapses on the sidewalk. Do you stop to help? In a

study of by-standers, it was found that some people avert their gaze and keep on walking rather than stop

and get involved.

     "There is a tendency to decide that no action is needed. " says a psychologist. "The first thoughts that

pop into your mind often keep you from offering help. In order to take action, you have to work against

them. " Here are some common thoughts that might prevent you from helping. 

     ● Why should I be the one? I'm probably not the most competent (有能力的) person in this crowd. You

might think someone older or with more medical knowledge should offer assistance. 

     ● What if he doesn't really need my help? The fear of embarrassment is powerful; no one wants to risk

looking foolish in front of others. 

     ● No one else looks concerned-this must not be a problem. We can follow the people around us, but most

people tend to hold back their emotions in public.

     "If you spot trouble and find yourself explaining inaction, force yourself to stop and evaluate the situation

instead of walking on," says the psychologist. "Then retry to involve other people; you don't have to take on

the entire responsibility of being helpful. Sometimes it's just a matter of turning to the person next to you and

saying, 'It looks like we should do something. ' Or asking someone if an ambulance has been called and, if not,

to call for one. Once you take action, most people will follow you."

1. Which is NOT the common thought that stops you from helping others?

A. I'm not the very person capable of settling the problem.

B. It looks like we should do something.

C. It must not be a problem as no one else is concerned.

D. He doesn't really need my help.

2. According to a study of by-standers, what will some people do when a man ahead falls down on the sidewalk?

A. They will call for help and then walk away.

B. They will stop and offer help.

C. They will turn away their eyes and goon walking.

D. They will laugh at him.

3. We learn from the last paragraph that if we spot trouble, _____.

A. we should call the ambulance as soon as we can

B. we should take on the whole responsibility and do something alone

C. we should stop and evaluate the situation and try to make other people follow

D. we should turn to other people and ask them to take on the responsibility

4. In order to offer others your timely help, you need to _____.

A. ask others for help and call the police

B. get along well with the passers-by who spot the trouble

C. go directly to the police station

D. work against the first thoughts that prevent you offering help

5. The main purpose of the text is to tell readers _____. 

A. to give others a hand

B. to be more competent

C. not to risk looking foolish

D. to stop and evaluate the situation

单项选择题