客户只有在利益受到损害时才会投诉，物流企业在接到客户投诉时，首先要倾听客户投诉的内容，并做好投诉记录，待客户叙述完毕后，复述客户投诉的内容。（）
参考答案：错
所给各图反映的地理现象，主要由外力作用形成的是（ ）
Question 28 is based on the following news. At the end of the news item, you will be given 5 seconds to answer the question.Now listen to the news.
A．He made a public appearance.
B．He published a book telling the truth.
C．He was found in a picture of a film.
D．He received an interview by a TV reporter.
