问题 单项选择题

在国际货运代理业务中,货代业务员时常会遇到这样的情况,虽然自己努力遵守着公司的服务规范,但还是有客户不满意。从营销理论上分析产生此类问题的最主要的原因是()。

A.该业务员工作还不够努力

B.业务员没有了解客户的真正需求,没有因人而异

C.客户太挑剔而不好满足

D.客户对公司有意见,故意不配合业务员的工作

答案

参考答案:B

填空题
阅读理解

第二部分阅读理解(共20小题;每小题2分,满分40分)

“How can I learn English well?” This is a question many students ask. In my opinion, the most effective way is to learn lessons by heart. If you can recite the text and write it out, you’ve learned it fairly well. And if you can tell, in your own words, what the lesson says you’re a very successful learner indeed. Your English will be quite perfect.

This is a difficult task. However, if you try to learn by heart only part of each lesson, you’ll find it not half so hard as you might have thought.

Learning this way, you will make rapid progress. Of course, writing is also necessary. It helps you a lot on our way to success in English.

Equally important is to feel the language. You should be able to laugh at jokes and be shocked at bad news. When using English, try to forget your mother tongue. Instead of helping you, your own language gets in your way. So, never try to see English through translation.

1.In the writer’s opinion, the most effective way in learning English is ____.

A. to practise speaking, writing and feeling it

B. to forget your own native language

C. to translate everything into his own language

D. to memorize the English words and grammatical rules

2. “Instead of helping you, your own language gets in your way.”This sentence means that memorizing your own language can ________.

A. help you to study English well        B. stop you mastering English

C. make English easy to learn                     D. help you notice mistakes

3.Equally important is to feel the language. “to feel the language” here means_____.

A. to get a knowledge of English by touching

B. to be able to read and write English

C. to translate English into your own by imagining

D. to be able to experience the rich sensation of the language

B