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问题 单项选择题

客户的服务信息管理主要发生在福利计划设计过程中以及产品使用后的客户服务阶段，其中不包括（ ）。

A．福利计划设计人员与客户沟通时产生的分歧，分歧产生的原因以及最后达成的一致

B．向客户提供咨询服务时出现投诉与不满，产生的原因

C．客户的报价以及应收、应付款情况，产生的原因

D．产品投入使用以后，福利计划咨询人员所进行的跟踪服务

答案

参考答案：C

选择题

I saw a dog __________ a purple hat. [ ]

A. on

B. wear

C. in

D. at
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单项选择题

(Ⅰ)

In the dining room of my grandfather’ s house stood his heavy clock. Meals in the dining room were a (21) for our four generations to become one. My grandfather’ s clock always stood like a trusted old family friend, (22) us playing jokes and tellingstories, which was already a (23) of our life.

When I was a child, the old clock interested me. I watched and listened to it during (24) I was surprised how at (25) times of the day, the clock would strike three times, six times or more, with a wonderful great (26) that echoed throughout the house. The clock chimed year after year, a part of my (27) , a part of my heart.

Even more (28) to me was my grandfather’s special action each day. He meticulously (29) the clock with a special key each day. The key was magic to me. It (30) our family’ s magnificent clock ticking and striking all year round.

23（）

A.start 

B.part 

C.signal 

D.mark
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