能为客户提供满意服务的必要条件是()。
A.服务标准
B.服务礼仪
C.流程
D.服务质量
参考答案:A, C
从分析资料角度划分,财务报告分析可分为( )。
A.现状分析
B.财务报表分析
C.内部报表分析
D.专题分析
E.趋势分析
填空
1. It is necessary (sit) down to have a rest.
2. If he____(be)to come, what should we say to him?
3. These water cups ____(make) of paper.
4. Their medical team(医疗队) ____(make) up of doctors ,nurses and other skilled members.
5. There would no longer ____(be) lives if there ( be) no water on earth.