问题 单项选择题

BSP方法的产品/服务的过程定义步骤分成四步,下列中哪一步是对过程的总体描述

A.识别企业的产品/服务

B.按产品/服务的生命周期的各阶段来识别过程

C.画出产品/服务总流程图

D.写出每一过程的说明

答案

参考答案:C

解析: 产品/服务过程总流程图是企业与产品/服务有关的过程的总体描述,它可以检查与产品/服务有关的企业过程识别是否完全,有助于识别涉及管理支持资源的过程,并作为今后的定义信息结构的模型。

单项选择题
单项选择题

I was a single parent of four small children, working at a low paid job. Money was always tight, but we had a (1) over our heads, food on the table, clothes on our backs, and if not a lot, always (2) . Not knowing we were poor, my kids just thought I was (3) . I’ve always been glad about that.

It was Christmas time, and although there wasn’t (4) for a lot of gifts, we planned to celebrate with a family party. But the big (5) for the kids was the fun of Christmas (6) .

They planned weeks ahead of time, asking (7) what they wanted for Christmas. Fortunately, I had saved MYM120 for (8) to share by all five of us.

The big (9) arrived. I gave each kid a twenty-dollar bill and (10) them to look for gifts of about four dollars each. Then everyone scattered. We had two hours to shop; then we would (11) back at the "Santa’s Workshop".

Driving home, everyone was in high Christmas spirits, (12) my younger daughter, Ginger, who was unusually (13) . She had only one small, flat bag with a few candies—fiftycent candies! I was so angry, but I didn’t say anything (14) we got home. I called her into my bedroom and closed the door, (15) to be angry again. This is what she told me.

"I was looking (16) thinking of what to buy, and I (17) to read the little cards on the ’Giving Trees’. One was for a little girl, four years old, and all she (18) for Christmas was a doll. So I took the card off the tree and (19) the doll for her. We have so much and she doesn’t have anything. "

I never felt so (20) as I did that day.

11()

A.draw 

B.stay 

C.move 

D.meet