The story is told about what happened on a flight between a passenger and an air hostess. The passenger rang and told the air hostess (乘务员) that he needed a cup of __21__to take his medicine when the plane just took off. She told him that she would_22__him the water in ten minutes. Thirty minutes later, when the passenger’s ring for_23__sounded, the air hostess was in a hurry. She was kept so_24__that she forgot to deliver (送) him the water. As a result, the passenger was_25__to take his medicine.She_26__over to him with a cup of water, but he_27__it. In the following hours on the_28__, each time the air hostess passed by the _29__ she would ask him with a smile_30__he needed help or not. But the passenger__31__paid attention to her. When the passenger was going to get__32__the plane, he asked the air hostess to__33__him the passengers’ booklet (意见薄). She was very__34__. She knew he would write down_35__words, which might result in the loss of her job. _36__with a smile she handed it to him. Off the plane, she_37__the booklet, and cracked a smile, _38__the passenger put it, “On the flight, you asked me whether I need help or not for twelve times_39__. How can I refuse your twelve sincere（真诚的） smiles?” That’s__40__! Who can refuse twelve sincere smiles from a person?
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小题1:C
小题2:B
小题3:C
小题4:D
小题5:B
小题6:A
小题7:A
小题8:D
小题9:B
小题10:A
小题11:A
小题12:C
小题13:A
小题14:D
小题15:B
小题16:D
小题17:C
小题18:B
小题19:A
小题20:D
小题1:考查名词。由下一句“him the water in ten minutes...”他需要水
小题2:考查动词。空姐告诉他等飞机起飞后10分钟就为他送来。
小题3:考查名词。客人要求服务的铃声响了，
小题4:考查形容词。空姐马上意识到（自己还没有送水），她一直很忙以至于忘记送水了。
小题5:考查动词。空姐忘记送水，耽搁了乘客吃药。乘客被耽搁了。
小题6:考查动词。空姐马上意识到自己 “忘记送水了”使乘客不高兴，所以匆匆送过去。
小题7:考查动词。但是客人不接受服务。but表转折。
小题8:考查名词。在此后几小时的飞行flight中。
小题9:考查名词。根据上下文，应该说：空姐“每一次”经过这位乘客passenger的时候。
小题10:考查连词。空姐都要微笑着问这位乘客是否需要什么服务。whether...or not 意为“是否”。
小题11:考查副词。结合上下文可知：任凭空姐服务态度再好，但是乘客对她从不理睬。
小题12:考查介词。要下飞机了。前文是在飞机上发生的事。故说“当他要下飞机的时候”。
小题13:考查动词。乘客叫空姐递给hand他留言簿。
小题14:考查形容词。从下句：She knew that he would write down ___ words,..（她知道他会写下批评的话）知道空姐当时心情应该是难过的。故选sad。
小题15:考查形容词。sharp words批评的话。
小题16:考查连词。她知道客人要写下批评的话，但她仍微笑着把留言簿递给了客人。
小题17:考查动词。由下文知道空姐读了意见簿上的内容，所以应该先“打开”(opened)。
小题18:考查连词。for此处表原因。因为客人写道：
小题19:考查副词短语。本句意为“在飞行途中,你总共问了我十二次要不要帮忙。”
小题20:考查形容词。“是啊，谁能拒绝别人12次真诚的微笑呢？”That’s right。是啊，对啊。