问题 单项选择题

考核物业服务企业成本(费用)控制中心服务质量的定量指标,主要有房屋完好率、维修及时率、重大事故发生率、绿化率、保洁率、业主满意率、物业增值率等,其中,()是最具综合性的服务质量评价指标。

A.房屋完好率

B.业主满意率

C.重大事故发生率

D.物业增值率

答案

参考答案:D

连词成句
阅读理解

Don’t get mad--- get promoted

When it comes to succeeding at work, conventional wisdom says you should check your emotions at the door. But Anne Kreamer, the author of the new book It’s Always Personal, disagrees. “It reduces people’s ability to bring their best selves to their work,” she says. ___1___ Here’s how to turn your emotions into opportunities.

__2___

How to get promoted: Engage in joint(联合的)problem solving.

Losing your temper at work is “universally uncool,” say Kreamer. But opening your emotional floodgates strategically can lead to solutions if both sides are willing to work together. ___3___ “The specific time and private space establishes boundaries so you have a greater chance of achieving a constructive outcome and maintaining the relationship,” Kreamer adds.

I feel: Afraid and anxious.

How to get promoted: Improve planning skills.

___4___ Identify what’s behind your fear and take specific action --- ask your manager for details and take on some responsibilities. You’ll calm down and do a better job. “No boss minds helping an eager employee learn something new, but every boss hates having to deal with a bungled(搞糟了的) project,” says Kreamer.

I feel: Happy.

How to get promoted: Increase creativity and productivity.

When you’re in a positive mood, your brain activity actually shifts, says Kreamer. “Your focus deepens, and your dopamine(多巴胺) levels increase. ___5___”

A.I feel: Angry.

B.I feel: like crying.

C.This helps you see things from a different perspective.

D.It’s a signal that there’s a problem that needs to be solved.E. Are you clear about an assignment or underprepared for a meeting?

F. Instead, Kreamer suggests acting on your feelings can help you do a good job.

G. Rather than face the offender in the heat of the moment, schedule a one-on-one meeting.