问题 问答题 案例分析题

鸡汁快餐店生产线

生产冷冻午餐的公司运作部经理接到了大量来自超市有关对公司鸡汁午餐不满的抱怨。之后,经理要求他的助手小安调查此事并提交建议报告。

小安的第一个任务是判断是什么原因导致了这么多抱怨。调查结果表明,大量的抱怨集中在五个方面:装量不足,漏装配料,撒出/混合配料,味道不正以及封装不合格。接下来,他从两条生产线上抽取午餐样品,并逐个检查,对所发现的缺陷做出记录。这些结果如下表所示。这些数据是通过对大约820个午餐样本进行检查得到的。

小安应该向经理反映写什么呢?

答案

参考答案:

可借助帕累托分析(排列图)对数据进行分析

对生产线1和生产线2出现的缺陷分别进行统计,画出图形,然后分析。

(1)虽然生产线1和生产线2都各有比较高的缺陷率,但两者反映出的问题

不同,例如,虽然整体而言,“封装不合适”问题比较严重,但主要是生产线2导致的;

(2)生产线1“味道不正”的问题最突出,其次是“漏装配料”、“撒出/混料”等,对于此生产线应从“味道不正”问题入手,逐个解决几方面的问题;

(3)对于生产线2,除了“装量不足”问题相对出现较少,其他问题的出现频率都大体相当,所以对于生产线2,应同时从问题出现较严重的几方面入手,提高生产质量。

因此,小安可以根据分析,向经理提出以上两条生产线不同的解决问题思路。

阅读理解

Recently a Beijing father sent in a question at an Internet forum (论坛) asking what "PK" meant.

"My family has been watching the 'Super Girl' singing competition TV program. My little daughter asked me what 'PK' meant, but I had no idea," explained the puzzled father.

To a lot of Chinese young people who have been playing games online, it is impossible not to know this term. In such Internet games, "PK" is short for "Player Kill", in which two players fight until one ends the life of the other.

In the case of the "Super Girl" singing competition, "PK" was used to refer to the stage where two singers have to compete with each other for only one chance to go up in competition ranking.

Like this father, Chinese teachers at high schools have also been finding their students' compositions using Internet jargons which are difficult to understand. A high school teacher from Tianjin asked her students to write compositions with simple language, but they came up with a lot of Internet jargons that she didn't understand.

"My 'GG' came back this summer from college. He told me I've grown up to be a 'PLMM'. I loved to 'FB' with him together; he always took me to the 'KPM'," went one composition. "GG" means Ge Ge (Chinese pinyin for brother). "PLMM" refers to Piao Liang Mei Mei (beautiful girl). "FB" means Fu Bai (corruption). "KPM" is short for KFC, Pizza Hut and McDonald's.

Some specialists welcome Internet jargons as a new development in language.

If you do not even know what a Kong Long (dinosaur, referring to an ugly looking female) or a Qing Wa (frog, referring to an ugly looking male) is, you will possibly be regarded as a Cai Niao!

45. By writing the article, the writer tries to  ________ .

A. explain some Internet language          B. suggest common Internet language

C. laugh at the Beijing father               D. draw our attention to Internet language

46. What does the writer think about the term "PK"?

A. Fathers can't possibly know it.          B. The daughter should understand it.

C. Online game players may know it.       D. "Super Girl" shouldn't have used it.

47. The examples of the Beijing father and the Tianjin teacher are used to show that Internet jargons ________ .

A. are used not only online                   B. can be understood very well

C. are welcomed by all the people          D. cause trouble to our mother tongue

48. The underlined word "jargons" means " ________ " in Chinese.

A. 行话               B. 粗口              C. 歌词               D. 趋势

判断题