根据句意和汉语提示，填写单词。

1. His brother is a _____(军人). He joined the army five years ago.

2. We must _____(面对) these problems and find ways to get over them.

3. The old man _____(将……视为) the poor boy as his own son.

4. _____ (除非) we work hard, we will hardly ever learn English well.

5. There is a popular saying in sports meeting, "_____(友谊) first, competition second."

BSP方法的产品/服务过程的定义分成4步，为寻找公共过程必须进行分组考虑。下列( )包含此类上作。

A．识别企业的产品/服务

B．按产品/服务生命周期的各个阶段识别过程

C．画出产品/服务总流程图

D．写出每一过程的说明