下列选项中，不属于物业管理投诉处理方法的是( )。A．详细记_爱下问搜题

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问题多项选择题

下列选项中，不属于物业管理投诉处理方法的是( )。

A．详细记录，确认投诉

B．真诚对待，热情服务

C．耐心倾听，不与争辩

D．总结经验，加强管理

E．及时处理，注重质量

答案

参考答案：B,D

阅读理解

阅读理解。

     Where do you go on a school trip every spring? In the UK, students go to many great places.They see
swans (天鹅)  and ducks in wetlands.  They pick up shells (贝壳)  at the seaside.
     In Japan, cherries (樱花)  are blooming (盛开的) by the beginning of April.  Kids have picnic lunches,
sing karaoke (卡拉 OK) and dance under the trees.  They also go boating and hiking.  They take baths
in hot springs (温泉).
     In China, kids often take school trips in parks, museums or to a mountain. These days, outward
bound (野外扩展) trips are very popular. Kids can learn about survival skills (生存技巧) and teamwork
during these trips.
     School trips can be great fun. But don't get hurt when you travel outdoors. Here are some tips for you.
  IAsten to your teacher.  On the bus, always wear a seat belt (安全带) if the bus has them. Do not rush
or push when you get on or off the bus.  Stay in your seat while the bus is moving.  If you are at the zoo,
remember not to touch or go near animals.  If you are careful enough, you will have fun.

	In the UK, students go to wetlands or to the 2 and many places.
Students in different 1 go to differentplaces	In Japan, kids do activities under the trees, they also go 3 and hiking. They take baths in hot springs.
Students in different 1 go to differentplaces	In China, kids take school trips in parks, 4 or to a mountain.
The tips for not getting hurt	Listen to your teacher. On the bus, always wear a seat belt (安全带). Do not rush or push when you get on or off the bus. Stay in your seat 5 the bus is moving. If you are at the zoo, remember not to touch or go near animals.

1.____2.____ 3.______ 4.______ 5.______

判断题

《浙江省旅行社管理办法55规定，对市场信用和经营业绩优良，连续两年内未发生违法行为的旅行社，旅游主管部门可以返还其所缴纳额度50％的质量保证金。