问题
多项选择题
下列选项中,不属于物业管理投诉处理方法的是( )。
A.详细记录,确认投诉
B.真诚对待,热情服务
C.耐心倾听,不与争辩
D.总结经验,加强管理
E.及时处理,注重质量
答案
参考答案:B,D
下列选项中,不属于物业管理投诉处理方法的是( )。
A.详细记录,确认投诉
B.真诚对待,热情服务
C.耐心倾听,不与争辩
D.总结经验,加强管理
E.及时处理,注重质量
参考答案:B,D
阅读理解。 | |||||||
Where do you go on a school trip every spring? In the UK, students go to many great places.They see swans (天鹅) and ducks in wetlands. They pick up shells (贝壳) at the seaside. In Japan, cherries (樱花) are blooming (盛开的) by the beginning of April. Kids have picnic lunches, sing karaoke (卡拉 OK) and dance under the trees. They also go boating and hiking. They take baths in hot springs (温泉). In China, kids often take school trips in parks, museums or to a mountain. These days, outward bound (野外扩展) trips are very popular. Kids can learn about survival skills (生存技巧) and teamwork during these trips. School trips can be great fun. But don't get hurt when you travel outdoors. Here are some tips for you. IAsten to your teacher. On the bus, always wear a seat belt (安全带) if the bus has them. Do not rush or push when you get on or off the bus. Stay in your seat while the bus is moving. If you are at the zoo, remember not to touch or go near animals. If you are careful enough, you will have fun. | |||||||
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