客户A拨打10086人工台要求查询客户B的积分信息，客服代表将查询结果告之客户。

请分析：

（1）、客户代表的操作对吗？

（2）、如果不对，应该如何处理

I heard Susan surprised her teacher by working hard. Yes,（）

A.her teacher worked hard.

B.Susan worked hard.

C.the teacher was surprising. 

D.Susan was surprised.