（二）请根据饭店经营管理的基本原理分析下列情景，并在此基础上作出选择。
罗斯太太是维纳斯西餐厅的常客，以前都由服务员张玉英接待。但今天因张玉英休息。由另一位服务员李琪服务。罗斯太太点了菜后。要求外加4个面包和3块黄油。当李琪把另加的面包和黄油的费用记入账单时，罗斯太太说，张玉英从来没有加收费用。但按饭店规定这笔费用是应该收取的。对此李琪应该说：（ ）。
A．“罗斯太太，真对不起，不过这是饭店的规定，张玉英不加收费用，这是不妥的。”
B．“罗斯太太，真对不起，这是饭店的规定，我也没有办法改变，请您原谅。”
C．“罗斯太太，真对不起，张玉英这样做也许是经理让她这样做的，请您稍等，我去请示一下经理好吗”
D．“罗斯太太，真对不起，我不知道是张玉英对您的优惠措施，那么，现在我也按老规矩收费好吗”
参考答案：C
| Close test. (完形填空) | |||
| Helen Keller was a very bright, beautiful girl. 1 the age of six months, she could already say a few words. But when she was two years old, she got badly ill. She could not see or hear, and soon she could not even talk. Since then Helen had to fight for 2 she wanted. When she was six, her parents invited a teacher for her. 3 the help of the teacher, she began to see and hear the world around her through her 4 . She learned to read books for the blind. The teacher took Helen for long walks, and 5 her about all the beautiful sights (风景). Helen 6 flowers, climbed the trees and smelled a rain storm (暴风雨) before it came. She also learned how to swim and 7 a horse. After she 8 , she became a famous writer in America. Her first and most famous 9 is The Story of My Life. Her story has 10 new hope to many blind and deaf (聋的) people. It has given light to those in darkness and encouraged (鼓舞) them to live and work. | |||
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