问题 多项选择题

加强电子银行从业人员队伍建设,完善服务支持机制,需要保证以下哪些方面?()

A、加强电子银行产品经理售前营销支持和售后服务支撑。

B、二级分行要建立与充实专门的营销支持、售后服务团队。

C、分行主管电子银行业务领导要熟知电子银行知识。

D、基层支行要落实专人及时响应客户端的售后服务。

答案

参考答案:A, B, D

多项选择题
单项选择题

Many foreigners who have not visited Britain call all the inhabitants English, for they are used to thinking of the British Isles as England. (1) , the British Isles contain a variety of peoples, and only the people of England call themselves English. The others (2) to themselves as Welsh, Scottish, or Irish, (3) the case may be; they are often slightly annoyed (4) being classified as "English".

Even in England there are many (5) in regional character and speech. The chief (6) is between southern England and northern England. South of a (7) going from Bristol to London, people speak the type of English usually learnt by foreign students, (8) there are local variations.

Further north regional speech is usually " (9) " than that of southern Britain. Northerners are (10) to claim that they work harder than Southerners, and are more (11) They are open-hearted and hospitable; foreigners often find that they make friends with them (12) Northerners generally have hearty (13) : the visitor to Lancashire or Yorkshire, for instance, may look forward to receiving generous (14) at meal times.

In accent and character the people of the Midlands (15) a gradual change from the southern to the northern type of Englishman.

In Scotland the sound (16) by the letter "R" is generally a p sound, and "R" is often pronounced in words in which it would be (17) in southern English. The Scots are said to be a serious, cautious, thrifty people, (18) inventive and somewhat mystical. All the Celtic peoples of Britain (the Welsh, the Irish, the Scots) are frequently (19) as being more "fiery" than the English. They are (20) a race that is quite distinct from the English. (289 words)

Notes: fiery 暴躁的,易怒的。

(16)()

A.delivered

B.denoted

C.depicted

D.defined