问题 单项选择题

在人寿保险客户服务中,业务量最大的服务是( )。

A.承保服务
B.咨询服务
C.保全服务
D.理赔服务

答案

参考答案:C

解析: 保全在人寿保险实务上有广义和狭义两种。就广义而言,自人寿保险契约成立时起至终止时止,凡在保险期间内发生的一切事物都可称为保全。狭义的保全仅仅包括契约内容的各种变更、保单错误的更正以及保险金和退保金的给付。保全服务是人寿保险客户服务中业务量最大的服务。

完形填空

第二节   完形填空(共20小题;每小题1分,满分20分)

请认真阅读下面短文,从短文后各题所给的A、B、C、D四个选项中,选出最佳选项,并在答题纸上将该项涂黑。

I met Chandra Rekha Shrestha, a visually damaged girl, on the way to Shanti Nagar. She was walking down the road with her white stick, and I saw she walking into a muddy    36   . Had she continued, she might have   37    into the water. Not wanting this to happen, I stopped my   38    and called out, “There’s a hole in front of you, Chandra. If it’s all right with you, I’ll   39   you to your place.”

She happily  40   . I took her bag so she could climb on my motorbike. We talked about her   profession and   41   , and I discovered she was on her way toTinkune for a teacher’s training program.

Chandra had called me a couple of times since our   42    meeting. However, I had been unable to meet her   43    my busy schedules. Finally,   44   at the Kathmandu Mall, she said, "If you hadn’t given me your business card, I wouldn’t have called you." We talked about a range of issues, and I came to   45    that Chandra possessed a deep knowledge which would challenge that of many   46    fit people.

Although she has a mother and three brothers, Chandra has been   47    on her own for the past years. She cooks for herself and washes her own clothes while   48    to teach every morning at Anam Nagar’s Rudramati Primary School. While doing her   49   , she tries to remember people, places, and things in order to manage her daily life. She is a(an)   50    person, telling me that she made the decision to live alone after her  51    said they would take turns to look after her each month. Chandra felt this would   52    her. Chandra’s main source of information is through her   53  , learning about various news as they are broadcast.

Chandra lost her eyesight as a baby and had to learn how to survive at an early age. I really   54    her confidence and the way she carried herself in her life. Thank you, Chandra Rekha. You have reminded me of what truly matter in life but are   55    lacking in our city.

36. A. pavement            B. passage             C. hole                         D. freeway

37. A. climbed                 B. landed               C. flown                       D. fallen

38. A. car                        B. truck                 C. motorbike                D. bus

39. A. pass                    B. drop                 C. take                         D. fetch

40. A. allowed                 B. expected            C. replied                            D. accepted

41. A. study                  B. job                   C. celebration               D. travel

42. A. happy         B. unexpected     C. sudden                     D. strange

43. A. due to                 B. in addition to     C. instead of                 D. in spite of

44. A. resisting              B. rescuing            C. reuniting                  D. removing

45. A. discovered          B. encouraged        C. persuaded                 D. supposed

46. A. mentally             B. inappropriately  C. physically                 D. naturally

47. A. living                 B. lying                 C. waiting                    D. staying

48. A. managing            B. recognizing       C. allowing                   D. reducing

49. A. practice                 B. housework         C. effort                       D. homework

50. A. stubborn             B. reliable             C. confident                  D. intelligent

51. A. sisters                 B. uncles               C. brothers                   D. aunts

52. A. hurt                    B. weaken             C. ruin                         D. frighten

53. A. TV                        B. radio                 C. calculator                 D. computer

54. A. follow                B. show                 C. notice                      D. admire

55. A. finally                B. recently             C. mostly                            D. simply

单项选择题