问题 单项选择题

Is the customer always right The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned American shopping centers to the street market of African towns, the way we shop shows the way we see ourselves and our relationships with other people.
Business competition in Europe has given consumers increased power. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of excellent customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife. " It is a question of expectations. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she bargains until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. " Could you imagine trying such tricks in a department store in your country
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more motives to provide more service. But is this fair Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts It might not be a case of "Is the customer always right" but a case of "How much service is it fair to expect\

According to the last paragraph, the service quality of American service personnel may depend on ______.

A. the customers’ attitude towards them
B. their working experience
C. the length of their working hours
D. the amount of commission and tips

答案

参考答案:D

解析:细节题。文中最后一段第二句意为“由于美国的销售和服务人员很大程度上依赖小费和佣金,所以他们有更多的动机以提供更多的服务。”A选项是顾客的态度。B选项是工作经验。C选项是工作时长。D选项是佣金和小费的数额。所以D选项是正确答案。

阅读理解与欣赏

         季氏将伐颛臾。冉有、季路见于孔子,曰:“季氏将有事于颛臾。”孔子曰:“求!无乃尔是过与?夫颛臾,昔者先王以为东蒙主,且在邦域之中矣,是社稷之臣也。何以伐为?”

        冉有曰:“夫子欲之,吾二臣者皆不欲也。”孔子曰:“求!周任有言曰:‘陈力就列,不能者止。’危而不持,颠而不扶,则将焉用彼相矣?且尔言过矣。虎兕出于柙,龟玉毁于椟中,是谁之过与?”

        冉有曰:“今夫颛臾,固而近于费。今不取,后世必为子孙忧。”孔子曰:“求!君子疾夫舍曰‘欲之’而必为之辞。盖均无贫,和无寡,安无倾。夫如是,故远人不服,则修文德以来之,既来之,则安之。今由与求也相夫子,远人不服而不能来也,邦分崩离析而不能守也,而谋动干戈于邦内。吾恐季孙之忧,                  。”  

1.下列加粗词解释不正确的一项是(     )

A.且尔言矣。   :责备。

B.虎兕出柙  :介词,可译为“从”。

C.而近于费。   :坚固。

D.今由与求也夫子   :辅助。

2.与“危而不持,颠而不扶”的“而”字用法不相同的一项是(     )

A.不患寡而患不均

B.远人不服而不能来也

C.而在萧墙之内也。

D.或百步而后止,或五十步而后止。

3.与“季氏将有事于颛臾。”中的“于”字用法相同的一项是(     )

A.而谋动干戈于邦内。

B.寡人之于国也,尽心焉耳矣。

C.王如知此,则无望民之多于邻国也

D.颁白者不负戴于道路也。

4.简述题

孔子在申述反对攻打颛臾的理由时运用了哪些方法?请具体分析。

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5.请找出文中三个成语并解释。

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6.请翻译下面句子。

(1)君子疾夫舍曰‘欲之’而必为之辞。

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(2)夫颛臾,昔者先王以为东蒙主,且在邦域之中矣,是社稷之臣也。何以伐为?

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(3)王无罪岁,斯天下之民至焉。

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单项选择题