只有当客户对服务质量的感知超越了他对服务质量的期望时，他才会感到满意。
参考答案：对
Directions: Write an essay of 160～200 words based on the following drawings.In your essay, you should:
1) describe the drawing briefly,
2) explain its intended meaning, and then
3) give your comments.
You should write neatly on ANSWER SHEET 2.
( )简称开放式。
A．按路段收费制
B．按车型或货车计重收费制
C．金线均等收费制
D．按车型或货车实际行驶里程收费制
