平衡计分卡法中的所谓"平衡"是指（）保持平衡。
A.在长期与短期目标之间
B.在外部计量（股东和客户）和关键内部计量（内部流程／学习和成长）之间
C.在所求的结果和这些结果的执行动因之间
D.在绩效考核成本和绩效考核结果之间
E.在劳动力市场上保证供给与需求的平衡
参考答案：A, B, C
解析：平衡计分卡存在一定的劣势，那就是它的实施成本很高，要完成其四个维度指标科学合理的定义和评价需要耗费大量的人力、物力和财力，因此D答案是错误的。
Scholars and researchers have tried to discover what personality characteristics go along with success in intercultural(跨文化的)experiences. Their findings have often been unclear or incomplete. But three characteristics stand out in their reports: patience, a sense of humor, and the awareness (意识, 认识)of being unclear. Patience, of course, is the ability to keep calm even when things do not go as one wants them to, or hopes they will, or has even been sure they will. Impatience sometimes brings improvements in relations with other people, but usually it does not. A person with a sense of humor is less likely to take things too seriously and more ready to see the humor in his own reactions than a humorless person. The value of a sense of humor really needs to be paid more attention to. The awareness of being unclear is a more difficult concept than patience or a sense of  humor. Foreigners often find themselves in situations that are unclear to the newcomers. That is, they do not know what is happening in the situation. Perhaps they do not understand the local language well enough, or they do not know how some system or organization works, or they can’t be sure of different people’s roles in what is going on. “It’s like I just got here from the moon,” a Chinese graduate student who newly arrived in the United States said, “things are just so different here.”小题1:The passage mainly tells us .
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